Product Support

Personal Cloud Hard Drive

Personal Cloud Hard Drive

Support for this product and any associated software or services may no longer be eligible for support per the Seagate Vintage Product Support Policy. For assistance, please reference the online Knowledge Base.

Note: NAS OS 4, the operating system used for our NAS devices, will be officially End-of-Life effective July 18th, 2022. This change will not affect the data on your NAS device, but NAS OS will no longer be receiving any updates, including security updates.
For additional information, please see our support article here.

Note: Effective May 15th, 2021, the Seagate Access and MyNAS services for NAS OS 4 devices will no longer be available, including their remote access functionality, Sdrive, and mobile app integrations. This change will not affect the data on your NAS device.
For additional information about other available options for remotely accessing your NAS OS 4 device, please see our support article here.

Knowledge Base

Downloads

Firmware Downloads

Enter your serial number to find firmware downloads for your drive.

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Specs

  • Personal Cloud 2-Bay 8TB
    STCS8000100
    • 2180g
    • 235.15mm
    • 234.0mm
    • 8TB
    • Ethernet
  • Personal Cloud 2-Bay 6TB
    STCS6000100
    • 2180g
    • 235.15mm
    • 234.0mm
    • 6TB
    • Ethernet
  • Personal Cloud 5TB
    STCR5000101
    2-year limited warranty
    • 1380g
    • 235.15mm
    • 119.0mm
    • 5TB
    • Ethernet
  • Personal Cloud 4TB
    STCR4000101
    2-year limited warranty
    • 1380g
    • 235.15mm
    • 119.0mm
    • 4TB
    • Ethernet
  • Personal Cloud 2-Bay 4TB
    STCS4000100
    2-year limited warranty
    • 2180g
    • 235.15mm
    • 234.0mm
    • 4TB
    • Ethernet
  • Personal Cloud 3TB
    STCR3000101
    2-year limited warranty
    • 1380g
    • 235.15mm
    • 119.0mm
    • 3TB
    • Ethernet