The following “Limited Consumer Warranty Information” describes Seagate’s standard limited warranty. For complete warranty information, consumers should review the warranty materials included with their product. Warranty coverage may differ depending on region.
What Do Our Warranties Usually Cover? Our limited warranties cover defects in material or workmanship in new Seagate or Maxtor products. Only consumers purchasing Seagate or Maxtor products from authorised Seagate retailers or resellers may obtain coverage under our limited warranties. Please see the limited consumer warranty that accompanied your product for the specific warranty terms that apply to your product.
How Long Does the Coverage Last? Our warranty periods are 1 year, 2 years, 3 years or 5 years from the documented date of purchase, depending on the type of product and where it was purchased.
What Does Our Warranty Not Cover? Our warranties do not cover any problem that is caused by (a) commercial use; accident; abuse; neglect; shock; electrostatic discharge; heat or humidity beyond product specifications; improper installation, operation, maintenance or modification; or (b) any misuse contrary to the instructions in the user manual; or (c) lost passwords; or (d) malfunctions caused by other equipment. Our limited warranties are void if a product is returned with removed, damaged or tampered labels, or any alterations (including removal of any component or the external cover). Our warranties do not cover data loss – back up the contents of your drive to a separate storage medium on a regular basis. Also, consequential damages; incidental damages; and costs related to data recovery, removal and installation are not recoverable under our warranties.
What Do You Have To Do? Seagate will not provide any warranty coverage unless claims are made in compliance with all terms of the controlling warranty statement included with your Seagate product and you follow proper return procedure. To request warranty service, contact an authorised Seagate service centre or refer to www.seagate.com for more information regarding customer support in your area. You may also obtain information regarding the location of authorised Seagate service centres and access a Seagate automated customer service directory by calling +1-800-SEAGATE. Callers outside the US can reach this service by dialling +1 405 324 4770. Refer to www.seagate.com for more telephone numbers in your area. Once an authorised service centre, or Seagate, determines that repair or replacement is required, you will be prompted for your name, address, phone number, email and product serial number, and then issued a Return Order Number to use when returning a product to Seagate. Products returned to Seagate must be properly packaged in their original packaging (or packaging providing the product with protection equivalent to the original packaging) and sent, with the postage charges prepaid via a shipping method that provides for tracking of your package, to the address provided when you received your Return Order Number. In addition to regular backups, if possible, data should be backed up before sending a drive to Seagate for repair, since any product sent to Seagate, or an authorised service provider, will not be returned. Additional information on backing up the contents of your drive can be found at www.seagate.com.
What Will Seagate Do? If Seagate authorises a product to be returned to themselves or to an authorised service provider, Seagate will replace the drive, without charge, with a functionally equivalent replacement product. Seagate may replace your product with a product that was previously used, repaired and tested to meet Seagate specifications. Please note that some replacement items may have minor blemishes such as marks or scratches. Seagate will pay to ship the replacement drive to you. By sending a product for replacement, ownership of the original product will be transferred to Seagate. Seagate will not return original drives to consumers. Data recovery is not covered under this warranty and is not part of the repair or exchange process. If you would like data recovery performed on your drive, it is available from Seagate as a separate service for an additional charge. Seagate guarantees that repaired or replaced products are covered for the greater of either the remainder of the original product warranty or 90 days.
How Does State Law Apply? The laws of the state of California, USA, govern our warranties. They give you specific legal rights, and you may also have other rights that vary from state to state. Our warranties do not affect any additional rights consumers have under laws in their regions governing the sale of consumer goods, including, without limitation, national laws implementing EC Directive 44/99/EC. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the limitations or exclusions in our warranty statements may not apply.