Support

 

 

Use the Support page to manage:

  • NAS OS firmware updates
  • Email notifications
  • Logs

 

NAS OS updates

 

  • Firmware: The version of NAS OS.
  • Hardware: The version of your hardware.
  • Update automatically: This option is checked by default.
  • Choose Edit to change the frequency that NAS OS searches for an update. NOTE: The NAS must have access to the Internet to check for updates.
  • Uncheck the box to deselect automatic updates.
  • Status: Refer to Status to see if a NAS OS firmware update is available.
  • Last check: The date and time of the last search for a NAS OS firmware.

 

Email notifications

 

 

Email notifications update the administrator on NAS events (see the table Email notifications triggers below). To turn notifications on, click on the slider and complete the fields in the pop-up window.

  • Enter the SMTP address for your email server. The NAS cannot send notifications without an email server. You can use an in-house SMTP server or third-party providers such as gmail, hotmail, etc.
  • You have the option to enable SSL by checking its box.
  • If your email server requires verification, check the box next to SMTP authentication to enter the username and password.
  • Test the connection by checking the box next to Send a verification email.

 

Email notification triggers

The following events will trigger email notifications. Emails are sent to the address provided on the Users page.

 

Event identifier Description Recipient
Capacity The total available capacity is less than 10% Administrator
Quota The user has reached 90% of his storage quota Administrator
Download A download job has completed or a download job error has occurred Administrator
Backup A backup job has: started, ended, been cancelled, or failed Administrator
Test email Email sent as a test on the Support page Administrator
RAID Creation of a RAID volume; unprotected volume due to disk failure; broken RAID Administrator
Fan The fan has stopped Administrator
Temperature The product has remained at maximum temperature for at least one minute Administrator
Password recovery A user has recovered his/her password Administrator or user, depending on who made the request

 

 

Recent activity (logs)

 

The Logs section will list events, such as RAID changes, downloads, warnings, and much more. Logs are important when troubleshooting with Seagate technical support.

To purge all events from the log list, choose Clear logs.

Choose Download System Log for a text file of the logs.