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Step 1 – Obtain an evaluation

Call us for a consultation. We will help you determine whether In-Lab Recovery is the best option for you.

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Step 2 – Pay an evaluation fee

Pay an evaluation fee* of US$99 (plus tax) for economy and standard, or US$149 (plus tax) for priority service levels. This pre-collected fee will be applied to the total recovery cost at the time of billing.

* The evaluation fee is only applicable to customers in North America.

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Step 3 – Send us your drive

Send your drive(s) to our lab (shipping is included) for us to examine your equipment and provide an estimate for data recovery. Just package the drive following our shipping guidelines and we cover the transportation to our lab (select areas only).

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Step 4 – Receive an evaluation report

We will send an evaluation report detailing your failure issues, and provide an estimate for data recovery. See a sample evaluation report on the right.

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Step 5 – Follow your case and get your data back

It is easy to check your case status through our online Customer Portal, or you can contact one of our Customer Service representatives if you have questions about your case or the data recovery process.

Once your data is recovered, we send you an evaluation report, detailing your failure issue, and we provide you with an estimate for data recovery. When you accept the quotation, we apply the pre-collected evaluation fee* to the total cost of the data recovery services.

* The evaluation fee is only applicable to customers in North America.

Call a Recovery Specialist

+ 31 (0)20 6556 485