Support Spotlight

Does my drive need a firmware update?

The short answer is: Firmware updates are not necessary for most users.

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How to use an external drive without any special software

Many, even most, Seagate and Maxtor-brand external drives are sold with bundled backup and management software. However, in some cases it is not possible to use such software.

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Will my Seagate drive work with Lion (MacOS 10.7)?

MacOS 10.7 Lion was released to the public in late July 2011 and Seagate has evaluated current product lines to determine which ones will work with it.

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Will my drive work with Windows 7?

This article lists which Seagate and Maxtor-brand drives are compatible with Windows 7, as well as the compatibility of software bundled with those drives.

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Installation

What happens when I connect my external drive for the first time?

Find out what to expect when you connect and turn on your external USB or FireWire drive in Windows 7, Vista, XP, or 2000.

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How To Articles

How to use an external drive without any special software

Many, even most, Seagate and Maxtor-brand external drives are sold with bundled backup and management software. However, in some cases it is not possible to use such software.

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How to Cut & Paste/Copy & Paste Data on Your Mac

There are many ways to copy to software to your Mac; they range from File Menu/Copy & Paste, Right-Click Menu/Copy & Paste, Drag-N-Drop to keyboard commands.

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Moving Data Between Two Systems Using an External Hard Drive

Find out how to move data between two systems using an external hard drive.

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Forum Topics

Troubleshooting Articles

I am receiving "Access Denied" Error or File/Folder Permission Issues on an External Drive

When connecting an external drive to a Windows 7, Vista, XP, or 2000 Pro computer, sometimes the permissions/privileges will need to be assigned.

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My external drive is not recognized by my computer

If your Seagate or Maxtor-brand external hard drive is not being recognized by your Windows PC, whether it is a brand new drive, or one that has been connected to your computer for years, this article contains some steps you can take to troubleshoot the problem.

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Diagnostic tests for Seagate and Maxtor-brand external drives

This article will list and link to tutorials and information on the various diagnostic software available for testing Seagate and Maxtor-brand external drives.

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