Download seagate-firmware-updater-1.2.2.dmg to a location on your computer that you will remember.
Backup Plus firmware update tool for Mac OS
This update is for customers using Mac OS and experiencing a disconnect error or Time Machine hangs. See instructions below for applying the update.
Unplug any external drives that are connected to the computer.
Double-click the seagate-firmware-updater-1.2.2.dmg file to begin.
A new window opens.
Double-click the Seagate Firmware Updater to start the installation.
Plug in your Seagate Backup Plus for Mac or Backup Plus Desktop for Mac drive.
After a few seconds, the drive should be detected.
If the drive is up to date, it will continue to say "No compatible Seagate devices detected". This indicates the drive does not require a firmware update. Proceed to step 9.
If an update is available, an Update Firmware button will display.
Click the Update Firmware button.
Click the Confirm button.
The update will proceed. It will take a few minutes.
Do not power off, reboot, or move your computer, nor disconnect your drive, during the update.
Once complete, a message displays to inform you that you may disconnect the drive.
After the update completes, unplug the drive.
Exit the app by clicking the red X in the upper left corner.
The firmware update will be complete at this point. You can now delete the seagate-firmware-updater-1.2.2.dmg file that you downloaded.
- Mac OS 10.6 or above