Live Remote Assistance
 
Do you need a quick solution to a technical problem? With our live remote-assistance tool, a member of our support team can view your desktop and share control of your mouse and keyboard to get you on your way to a solution.
 
How to Get Support
A member of our support team will talk with you first to determine the nature of the problem.
 
You will find the answers to security questions and system configuration requirements on our FAQ page. You can also view a demonstration of a screen-sharing session.
 
 
How It Works
 
    Step 1:  Once you are on the phone with a member of our support team, you will be directed back to this page after your support representative provides you with a unique connection code. You will then enter the code in the field and click the button to initiate the screen-sharing session.
 
Step 2:  You are prompted to download a small virus-free plug-in.
 
Step 3:  With your permission, your support representative can view your screen and share control of your mouse and keyboard.
 
Step 4:  You are in full control of your computer at all times. You always have overriding control of your mouse and keyboard, and you can end the screen-sharing session at any time.
 
Remote Assistance Permission and Release Agreement

The undersigned, owner of or agent of the owner of the drive, software and hardware to be remotely accessed (hereinafter referred to as "you" or "your"), has requested that Seagate Technology LLC or one its subsidiaries, parents, associates or agents (hereinafter referred to as "Seagate") remotely connect to your computer systems via the internet to assist with resolving a computer system problem. Seagate has agreed to attempt to assist you by allowing a member of the Seagate support team to view your desktop and share control of your mouse and keyboard, subject to your execution of this Remote Assistance Permission and Release Agreement (this "Agreement").

You expressly acknowledge that you have been advised that Seagate's normal warranty repair procedure is to require return of your Seagate product for repair or replacement and, should Remote Assistance not fix your problems, returning your drive to Seagate will be your only repair recourse. You further expressly acknowledge that there is a possibility that Seagate's efforts to solve your problems by remotely connecting to your computer systems may not fix your problem and/or may result in damage to your computer hardware, software and/or any related systems, including, without limitation, loss of data. Notwithstanding the possibility of such damage, you hereby expressly grant Seagate permission to remotely connect to your computer systems and to record the screen activity during the Remote Assistance session. You consent to the following use and transfer by and between Seagate of the information obtained in providing the services under this Agreement: collection, processing, maintenance and transfer of the information in, to, and outside of the United States, the European Union and other countries and territories other than the country or location where the data was collected from you.

In consideration of Seagate performing the requested services, you hereby waive and release any and all claims you may have or will have against Seagate and its subsidiaries, parents, associates employees, agents, affiliates, officers, and directors relating to or arising out of any damage or loss of any nature whatsoever including, without limitation, loss of data and damage to your computer hardware, software and/or any related systems or software resulting, directly or indirectly, from Seagate remotely connecting to your computer systems and/or recording the sessions as requested by you under this Agreement.

You agree to defend, indemnify, save and hold harmless, Seagate and/or its officers, directors, agents, affiliates, and employees from any and all third party claims, demands, liabilities, costs or expenses, including reasonable attorney fees arising from or in any way relating to or arising out of any damage or loss of any nature whatsoever that results, directly or indirectly, from Seagate remotely connecting to your computer systems and/or recording the sessions as requested by you herein.

The laws of the State of California govern this Agreement and any disputes that may result from this Agreement or Seagate's remote assistance without reference to principles of conflict of laws. Any disputes that may result from this Agreement or Seagate's remote assistance will first be subject to good faith negotiation then, failing resolution, mediation in California.

YOU ACKNOWLEDGE THAT YOU HAVE READ THIS AGREEMENT AND BY CLICKING THE "ACCEPT" BUTTON, YOU ACCEPT ITS TERMS AND CONDITIONS. THIS AGREEMENT MAY ONLY BE AMENDED BY A WRITTEN AGREEMENT SIGNED BY AUTHORIZED REPRESENTATIVES OF BOTH PARTIES.

PRESS THE ["ACCEPT"] BUTTON TO ACCEPT THE TERMS AND CONDITIONS OF THIS AGREEMENT AS SET FORTH ABOVE.

PRESS THE ["REJECT"] BUTTON TO REJECT THE TERMS AND CONDITIONS OF THIS AGREEMENT. IF YOU REJECT THIS AGREEMENT, YOU WILL BE SENT BACK TO THE SUPPORTCONNECT HOME PAGE AND WILL NOT BE ABLE TO USE REMOTE ASSISTANCE.

 
 
Seagate Online Remote Support
 
 
Your Name:
 
Your Code:
 
Please fill out the fields above. Type the unique code you received from your Representative and click the Accept button to proceed.
 
 
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