Warranty & Replacements

See below for step-by-step instructions on how to return your drive to Seagate. Those familiar with the process can skip directly to the box on the right. For your personal security, Seagate will erase all data on returned drives. Please read our Data Erasure Policy for details.

• Step 1: Review Seagate Warranty Policies

  Please review these documents to determine if your problem is covered by your warranty.

  • Limited Consumer Warranty Statement
  • E-Commerce & RMA Terms
  • Seagate Warranty Void Checklist
  • Data Overwriting Process For Returned Products

  Click below to verify that your product’s warranty has not expired.

  For the Mirra Personal Server, please see the Mirra Warranty Statement.

  If you are an OEM, please see the OEM Warranty Statement.

  Seagate Direct customers please visit direct.seagate.com for returns.

  Check to see if your drive is under Warranty

  NEXT STEP
• Step 2: Troubleshoot your product

  Try to diagnose the problem after backing up and saving all of your crucial files. Select the appropriate link below to begin troubleshooting.

   

  External Hard Drives:

  • Windows 7 or Vista
  • Windows XP or 2000
  • Older Windows OS
  • Mac OS

   

  Product-Specific Troubleshooters:

  • BlackArmor NAS
  • GoFlex Home

   

  Internal Hard Drives:

  • Serial ATA (SATA)
  • PATA (IDE)
  • SAS
  • SCSI

   

  You can also browse our Support and Solutions page for more detailed help.

  NEXT STEP
• Step 3: Complete a Return Merchandise Authorization (RMA)

  Please have the following information ready.

  1. Model number (don't know?)
  2. Serial number (don't know?)

  I am returning:

  A single item

  Multiple items (Already registered? Login)

  Seagate Direct customers, please visit direct.seagate.com for returns.

  BEGIN A RETURN

   

  If you would like to take advantage of the Seagate data recovery service option before returning your drive, please select the Data Recovery option below.

  EXPLORE DATA RECOVERY OPTIONS

  NEXT STEP
• Step 4: Pack, ship and track

  Please review our shipping guidelines before packing and sending your product.

  SHIPPING POLICY

  Check RMA Status