Please review these documents to determine if your problem is covered by your warranty.
- Limited Consumer Warranty Statement
- E-Commerce & RMA Terms
- Seagate Warranty Void Checklist
- Data Overwriting Process For Returned Products
Click below to verify that your product’s warranty has not expired.
For the Mirra Personal Server, please see the Mirra Warranty Statement.
If you are an OEM, please see the OEM Warranty Statement.
Seagate Direct customers please visit direct.seagate.com for returns.NEXT STEP ›
Try to diagnose the problem after backing up and saving all of your crucial files. Select the appropriate link below to begin troubleshooting.
External Hard Drives:
Internal Hard Drives:
You can also browse our Support and Solutions page for more detailed help.NEXT STEP ›
Please have the following information ready.
Seagate Direct customers, please visit direct.seagate.com for returns.
If you would like to take advantage of the Seagate data recovery service option before returning your drive, please select the Data Recovery option below.
EXPLORE DATA RECOVERY OPTIONS