- External Drives
- Internal Drives
- Services & Software
- Product Support
What Does This Warranty Cover?
This warranty covers any defects in material or workmanship in the new Seagate product accompanied by this warranty statement. Only consumers purchasing this Seagate product from an authorized Seagate retailer may obtain coverage under this warranty.
How Long Does The Coverage Last?
The warranty period is 1 year from the documented date of your purchase.
What Does This Warranty Not Cover?
This warranty does not cover any problem that is caused by commercial use; accident; abuse; neglect; shock; electrostatic discharge; heat or humidity; improper installation; operation; maintenance or modification; any product with removed, damaged or tampered labels; malfunctions caused by other equipment; lost passwords; or any misuse contrary to the instructions in the user manual. This warranty does not cover data loss – back-up the contents of your drive to a separate storage medium on a regular basis. Also, consequential damages; incidental damages; and costs related to data recovery, removal, and installation are not recoverable under this warranty.
What Do You Have To Do?
Seagate will not provide any warranty coverage unless your claim is in compliance with all terms of this warranty statement and you follow proper return procedure. To request warranty service, contact an authorized Seagate service center or refer to www.seagate.com for more information regarding customer support within your jurisdiction. You also may obtain information regarding the location of authorized Seagate service centers and access Seagate automated customer service directory by calling 1-800-SEAGATE. Callers outside the US can reach this service by dialing 1-405-324-4770. Once an authorized service center or Seagate determines that a repair is required, you will be prompted for your name, address, phone number, e-mail and product serial number and then issued a Return Material Authorization (RMA) to use when returning product to Seagate. Product you return to Seagate must be properly packaged in its original packaging (or packaging providing the product with protection equivalent to the original packaging) and shipped, with the shipping charges prepaid, to the address provided when you received your RMA. In addition to regular back-ups, if possible, back-up your data before sending the product for repair because the product you send to Seagate or an authorized service provider may not be returned to you.
What Will Seagate Do?
If Seagate authorizes you to return your product to Seagate or an authorized service provider, Seagate will replace your product without charge with a functionally equivalent replacement product. Seagate may replace your product with a product that was previously used, repaired and tested to meet Seagate specifications. By sending product for replacement, you agree to transfer ownership of the original product to Seagate. Seagate will not return your original hard drive to you. Data recovery is not covered under this warranty and is not part of the repair or exchange process. If you would like data recovery performed on your product, it is available from Seagate as a separate service for an additional charge. Seagate warrants that repaired or replaced products are covered for the greater of either the remainder of the original product warranty or 90 days. Seagate will pay to ship the replacement product to you.
How Does State Law Apply?
The laws of the State of California, USA, govern this warranty. It gives you specific legal rights, and you may also have other rights that vary from state to state. This warranty does not affect any additional rights you have under laws in your jurisdiction governing the sale of consumer goods, including, without limitation, national laws implementing EC Directive 44/99/ EC. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the limitations or exclusions in this warranty statement may not apply to you.
Which Seagate Technology Companies Are Extending this Warranty?
The Seagate company offering this warranty depends on where you purchased the product:
US & Americas:
10200 S. De Anza Blvd
Cupertino, CA 95014