Seagate Refund Policy


Seagate’s return policy guarantees your satisfaction within 30 days from the date Seagate ships you a product that is purchased directly from This return policy applies only to products purchased and shipped in the United States. To obtain a refund, you must follow the terms of this refund policy. Seagate may periodically revise this refund policy. 


Obtaining a Return Order Number
To return your product for a refund, you must call Seagate customer support at 1-800-SEAGATE to obtain a return order number.


Shipping the Product to Seagate
Products must be returned in the original packaging (or packaging that provides the product with equivalent protection) and the return order number must be clearly noted on the outside of the returned product’s box. Return order numbers are valid for 30 days from issuance—you are responsible for and must prepay all shipping charges, and you are responsible for risk of loss and damage to the product while in transit to Seagate. You should retain a copy of your shipping tracking number for your records. Seagate may refuse delivery of your product if you do not comply with the terms of this refund policy, including but not limited to, shipping a product (1) without a return order number, (2) beyond the 15 day issuance period, or (3) without proper packaging. Please allow six to eight weeks for Seagate to credit your account after Seagate receives your product. Shipping and handling, advanced replacement and premium delivery fees and charges are not refundable.




Orders for in-stock items cannot be cancelled once an order has been submitted. Seagate is committed to processing your order quickly and therefore once an order has been submitted it is immediately sent to our warehouse for processing. We regret any inconvenience that this may cause for you. Once you receive your order, please follow Seagate's return process to receive a credit for your order.

Back-ordered items can be cancelled. Please contact Seagate customer support at 1-800-SEAGATE to cancel your order. Please have your order number ready.


Last Updated: July 11, 2007