The Seagate Technical Support Desk Reference system allows you to instantly look up disc drive specs and jumper settings for ALL Seagate drives (even models that are no longer in production). It also contains information on Seagate controllers, technical terminology and much more!

The Seagate Technical Support Desk Reference is built as a Windows Help File with the .HLP extension. Windows recognizes data files of this type and will auto launch the WINHELP.EXE utility that accompanies every Windows installation.

> Download Seagate's Disc Drive Reference

To set up and run Seagate's Disc Drive Reference, follow the steps outlined below:

1. Download the file by clicking on the above link.

2. Move the file to a directory you would like to store the Desk Reference in, 'C:\seagate' for example. If you open the file on your desktop it will extract all the included files to your desktop.

3. Run the executable file (DESKREF.EXE) by double-clicking it. This will extract all the files to the current location.
   
   After you have unzipped the program, you should have the following files in your directory:
   

   DESKREF.EXE The self-extracting PKZip file used to distribute
   the software: (Assy #705719-017)

   DESKREF.HLP The Seagate Desk Reference data in Windows Help file
   format. (#705717-008)

   DESKREF.ICO Windows Icon file for the Seagate Desk Reference.
   (#705716-002)

   LETGOTHL.TTF A TrueType font required to view and print the Desk Reference.

   DESKREF.TXT This text file that you are reading.
   (#36320-201 Rev. R)

   FILE_ID.DIZ A BBS description file.
   

4. Install the font file by copying the file LETGOTHL.TTF to the Windows font directory (C:WINDOWS/FONTS or C:WINNT/FONTS).

5. Open the Desk Reference by double clicking the help file DESKREF.HLP.

NOTE for Windows Vista users: The 32-bit Windows XP-style .HLP file format (which is the file format of the main Desk Reference program) is no longer automatically recognized by Windows Vista. Windows Vista has adopted a different .HLP file format. You can download the older XP-style Help program engine from Microsoft to resolve this. However, the Seagate Desk Reference .HLP file is an older 16-bit and Windows Vista does still support WinHelp.exe for 16-bit .HLP files. The WinHelp.exe program is a version of Windows Help for 16-bit .HLP files. The WinHelp.exe program is still included in Windows Vista. For more information, please see this Microsoft Knowledge Base article that describes the changes and link to a download for the XP-style WinHelp32.exe.