Seagate Technology
10200 S. De Anza Blvd
Cupertino, CA 95014
United States of America
10200 S. De Anza Blvd
Cupertino, CA 95014
United States of America
About Seagate > Contact Us
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Please do not mail product returns directly to the above address as your product may be lost. |
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- Technical Support
Technical Support will answer technical and troubleshooting questions regarding your Seagate or Maxtor product during normal call center business hours. Before contacting us, please note your system configuration and drive model number (for example: ST#### or STM####).
Country
Phone
Submit Email Case
Language(s)
Business Hours
Australia
1.800.14.7201
English
10:00 A.M. to 1:00 P.M.
2:30 P.M. to 7:30 P.M.
Monday - Friday
Australia Standard Time (GMT +10)China
4008 878790
English
Mandarin
Cantonese8:00 A.M. to 11:00 A.M.
12:30 P.M. to 5:30 P.M.
Monday - Friday
China Standard Time (GMT +8)Hong Kong
800.90.0474
English
Mandarin
Cantonese8:00 A.M. to 11:00 A.M.
12:30 P.M. to 5:30 P.M.
Monday - Friday
Hong Kong Standard Time(GMT +8)India
000.800.440.1392
English
5:30 A.M. to 8:30 A.M.
10:00 A.M. to 3:00 P.M.
Monday - Friday
India Standard Time (GMT +5.5)Indonesia
001.803.657.090
English
7:00 A.M. to 10:00 A.M.
11:30 A.M. to 4:30 P.M.
Monday - Friday
Indonesia Standard Time (GMT+7)Japan
0120.993280
Japanese
9:00 A.M. to 12:00 P.M.
1:30 P.M. to 6:30 P.M.
Monday - Friday
Japan Standard Time (GMT +9)S. Korea
007.98.441.2491
English
Korean9:00 A.M. to 12:00 P.M.
1:30 P.M. to 6:30 P.M.
Monday - Friday
South Korea Standard Time (GMT+9)Malaysia
1.800.80.2335
English
Mandarin
Cantonese8:00 A.M. to 11:00 A.M.
12:30 P.M. to 5:30 P.M.
Monday - Friday
Malaysia Standard Time (GMT +8)New Zealand
0.800.443988
English
1:00 P.M. to 4:00 P.M.
5:30 P.M. to 10:30 P.M.
Monday - Friday
New Zealand Standard Time (GMT +12)Phillippines
1.800.14410356
English
8:00 A.M. to 11:00 A.M.
12:30 P.M. to 5:30 P.M.
Monday - Friday
Philippine Standard Time (GMT +8)Singapore
800.110.1150
English
Mandarin
Cantonese8:00 A.M. to 11:00 A.M.
12:30 P.M. to 5:30 P.M.
Monday - Friday
Singapore Standard Time (GMT +8)Taiwan
800666910/ 0026564852612
English
Mandarin
Cantonese8:00 A.M. to 11:00 A.M.
12:30 P.M. to 5:30 P.M.
Monday - Friday
Taiwan Standard Time (GMT +8)Thailand
001.800.11.0032165
English
7:00 A.M. to 10:00 A.M.
11:30 A.M. to 4:30 P.M.
Monday - Friday
Thailand Standard Time (GMT +7)Vietnam
Access Code: 1-201-0288+
888-268-3308English
7:00 A.M. to 10:00 A.M.
11:30 A.M. to 4:30 P.M.
Monday - Friday
Vietnam Standard Time (GMT +7) - Presales Support
Presales Support will answer your questions regarding new Seagate and Maxtor product offerings during normal call center business hours.
Country
Phone
Submit Email Case
Language(s)
Business Hours
Australia
1.800.14.7201
English
10:00 A.M. to 1:00 P.M.
2:30 P.M. to 7:30 P.M.
Monday - Friday
Australia Standard Time (GMT +10)China
4008 878790
Mandarin
Cantonese8:00 A.M. to 11:00 A.M.
12:30 P.M. to 5:30 P.M.
Monday - Friday
China Standard Time (GMT +8)Hong Kong
800.90.0474
English
Mandarin
Cantonese8:00 A.M. to 11:00 A.M.
12:30 P.M. to 5:30 P.M.
Monday - Friday
Hong Kong Standard Time (GMT +8)India
000.800.440.1392
English
5:30 A.M. to 8:30 A.M.
10:00 A.M. to 3:00 P.M.
Monday - Friday
India Standard Time (GMT +5.5)Indonesia
001.803.657.090
English
7:00 A.M. to 10:00 A.M.
11:30 A.M. to 4:30 P.M.
Monday - Friday
Indonesia Standard Time (GMT+7)Japan
0120.993280
Japanese
9:00 A.M. to 12:00 P.M.
1:30 P.M. to 6:30 P.M.
Monday - Friday
Japan Standard Time (GMT +9)S. Korea
007.98.441.2491
Korean
9:00 A.M. to 12:00 P.M.
1:30 P.M. to 6:30 P.M.
Monday - Friday
South Korea Standard Time (GMT+9)Malaysia
1.800.80.2335
English
8:00 A.M. to 11:00 A.M.
12:30 P.M. to 5:30 P.M.
Monday - Friday
Malaysia Standard Time (GMT +8)New Zealand
0.800.443988
English
1:00 P.M. to 4:00 P.M.
5:30 P.M. to 10:30 P.M.
Monday - Friday
New Zealand Standard Time (GMT +12)Phillippines
1.800.14410356
English
8:00 A.M. to 11:00 A.M.
12:30 P.M. to 5:30 P.M.
Monday - Friday
Philippine Standard Time (GMT +8)Singapore
800.110.1150
English
8:00 A.M. to 11:00 A.M.
12:30 P.M. to 5:30 P.M.
Monday - Friday
Singapore Standard Time (GMT +8)Taiwan
800666910/ 0026564852612
English
Mandarin
Cantonese8:00 A.M. to 11:00 A.M.
12:30 P.M. to 5:30 P.M.
Monday - Friday
Taiwan Standard Time (GMT +8)Thailand
001.800.11.0032165
English
7:00 A.M. to 10:00 A.M.
11:30 A.M. to 4:30 P.M.
Monday - Friday
Thailand Standard Time (GMT +7)Vietnam
Access Code: 1-201-0288+
888-268-3308English
7:00 A.M. to 10:00 A.M.
11:30 A.M. to 4:30 P.M.
Monday - Friday
Vietnam Standard Time (GMT +7) - Warranty
Seagate Customer Support Centers
Seagate offers worldwide customer support for Seagate and Maxtor products. Seagate direct OEM, Distribution, and System Integrator customers should contact their Seagate customer support representative for warranty information. Other customers should contact their place of purchase.THE SEAGATE RMA (RETURN MATERIAL AUTHORIZATION) NUMBER ISSUED IS FOR THE RETURN OF DEFECTIVE WARRANTY PRODUCT ONLY. WITHOUT PRIOR APPROVAL SEAGATE MAY CONSIDER USE OF THIS RMA NUMBER TO RETURN NON-DEFECTIVE PRODUCT AS FRAUD.
Country
Phone
Submit Email Case
Language(s)
Business Hours
Australia
1.800.14.7201
English
10:00 A.M. to 1:00 P.M.
2:30 P.M. to 7:30 P.M.
Monday - Friday
Australia Standard Time (GMT +10)China
4008 878790
English
Mandarin
Cantonese8:00 A.M. to 11:00 A.M.
12:30 P.M. to 5:30 P.M.
Monday - Friday
China Standard Time (GMT +8)Hong Kong
800.90.0474
English
Mandarin
Cantonese8:00 A.M. to 11:00 A.M.
12:30 P.M. to 5:30 P.M.
Monday - Friday
Hong Kong Standard Time (GMT +8)India
000.800.440.1392
English
5:30 A.M. to 8:30 A.M.
10:00 A.M. to 3:00 P.M.
Monday - Friday
India Standard Time (GMT +5.5)Indonesia
001.803.657.090
English
7:00 A.M. to 10:00 A.M.
11:30 A.M. to 4:30 P.M.
Monday - Friday
Indonesia Standard Time (GMT+7)Japan
0120.993280
Japanese
9:00 A.M. to 12:00 P.M.
1:30 P.M. to 6:30 P.M.
Monday - Friday
Japan Standard Time (GMT +9)S. Korea
007.98.441.2491
English
Korean9:00 A.M. to 12:00 P.M.
1:30 P.M. to 6:30 P.M.
Monday - Friday
South Korea Standard Time (GMT+9)Malaysia
1.800.80.2335
English
Mandarin
Cantonese8:00 A.M. to 11:00 A.M.
12:30 P.M. to 5:30 P.M.
Monday - Friday
Malaysia Standard Time (GMT +8)New Zealand
0.800.443988
English
1:00 P.M. to 4:00 P.M.
5:30 P.M. to 10:30 P.M.
Monday - Friday
New Zealand Standard Time (GMT +12)Phillippines
1.800.14410356
English
8:00 A.M. to 11:00 A.M.
12:30 P.M. to 5:30 P.M.
Monday - Friday
Philippine Standard Time (GMT +8)Singapore
800.110.1150
English
Mandarin
Cantonese8:00 A.M. to 11:00 A.M.
12:30 P.M. to 5:30 P.M.
Monday - Friday
Singapore Standard Time (GMT +8)Taiwan
800666910/ 0026564852612
English
Mandarin
Cantonese8:00 A.M. to 11:00 A.M.
12:30 P.M. to 5:30 P.M.
Monday - Friday
Taiwan Standard Time (GMT +8)Thailand
001.800.11.0032165
English
7:00 A.M. to 10:00 A.M.
11:30 A.M. to 4:30 P.M.
Monday - Friday
Thailand Standard Time (GMT +7)Vietnam
Access Code: 1-201-0288+
888-268-3308English
7:00 A.M. to 10:00 A.M.
11:30 A.M. to 4:30 P.M.
Monday - Friday
Vietnam Standard Time (GMT +7)
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