Unless covered under other contractual agreements, the following applies to all consumer customer returns:

• You must pay shipping charges for all your shipments to Seagate.
• Send your product to Seagate using the carrier of your choice. Please use a shipment method with a trace capability. Seagate is not responsible for shipments for which the carrier cannot provide proof of delivery.
• If your product is under warranty, Seagate will pay for shipment to you of repaired/replacement products. You must pay all applicable duties and customs charges for shipments to and from Seagate.
• Seagate is not responsible for loss or damage during transit. We suggest that you purchase freight insurance on your shipments.
• NO COLLECT SHIPMENTS WILL BE ACCEPTED without prior authorisation from Seagate. Shipments arriving at Seagate with charges due are subject to being returned (unrepaired) with all charges, including return expenses, due and payable by the originator.
• You are responsible for saving or backing up data contained on any product returned to Seagate. SEAGATE TAKES NO RESPONSIBILITY FOR SUCH DATA, AND WILL HAVE NO LIABILITY ARISING OUT OF ANY DAMAGE TO, OR LOSS OF, SUCH DATA WHILE THE PRODUCT IS IN SEAGATE'S POSSESSION.

• Your original drive will NOT be returned to you.
• Replacement products are factory-repaired units.
• Replacements carry the greater of: original warranty balance or 90 days.
• Delivery is during normal business hours to the address provided by you.
• You (or a proxy) must SIGN the delivery document at the time of delivery.
• Replacements will NOT be left without proper acceptance by signature.
• All data and software on your returned drive(s) will be lost.
• Replacement disc drives arrive low-level formatted.
• Any required data recovery service must be completed BEFORE requesting an RMA from Seagate.

THE SEAGATE RMA (RETURN MATERIAL AUTHORISATION) NUMBER ISSUED IS FOR THE RETURN OF A SEAGATE NON-CONFORMING WARRANTY PRODUCT ONLY. You agree not to submit any products, except in conjunction with a justified warranty claim. For example, you shall not send us through this RMA process any counterfeit products, products that we previously lost through theft or otherwise, products for which warranty coverage has expired or never existed (this is usually evidenced by removed, damaged or tampered labels), products that only have defects that are not covered by the warranty (for example, most of our warranty statements do not cover problems caused by accident; abuse; neglect; shock; electrostatic discharge; heat or humidity; improper installation, operation, maintenance or modification; problems caused by other equipment or lost passwords; or by any other misuse contrary to the instructions in the user manual). If, through this RMA process, you send us any products that are not covered by justified warranty claims, we may retain these products. Seagate reserves the right to exercise all of its legal rights in connection with fraudulent returns.

Updated: 12 November 2008