Online Resource Center - Proper Handling Guide Table of Contents

These tutorials are designed to familiarize you with the different aspects of properly handling an internal hard drive.

Proper Handling Guide

• Step 1: Now That You Have A New Drive
• Step 2: What Is Electrostatic Discharge? (ESD)
• Step 3: Hardware Basics
• Step 4: The Installation Process

Proper Handling Guide: Packing and Shipping A Drive

• Packing Information
• Create RMA (Return Merchandise Authorization)

Handle with Care Videos

Seagate's "Handle with Care" video explains some common causes of drive failure and how handling drives properly can decrease these failures. This video explains what to do and what not to do when receiving, storing, moving and installing hard drives. This video is appropriate for organizations who handle quantities of our drives and is available in several languages.