Caution: Your original drive will NOT be returned. All data and software will be lost. The replacement drive will be low-level formatted. If you need the data on the drive and do not have a backup copy, you may want to consider data recovery services before sending the drive to Seagate for replacement.

THE SEAGATE RMA (RETURN MATERIAL AUTHORIZATION) NUMBER ISSUED IS FOR THE RETURN OF SEAGATE DEFECTIVE WARRANTY PRODUCT ONLY.

WITHOUT PRIOR APPROVAL SEAGATE MAY CONSIDER USE OF THIS RMA NUMBER TO RETURN NON-DEFECTIVE PRODUCT AS FRAUD.

Please do not combine Seagate products with Maxtor products into a single RMA request.

Please do not combine Seagate products with Maxtor products into a single shipment.

1. Remove accessories and spare parts, and return bare drive(s) only. Seagate is not responsible for accessories. Accessories cannot be returned to you.

   EXTERNAL SEAGATE HARD DISC DRIVES
   DO send the power adapter along with the external drive to Seagate.
   DO NOT send the interface cables, software, nor the drive stand.
   CONSUMER ELECTRONICS SEAGATE HARD DISC DRIVES
   S1 Series products MUST RETURN with the Jewel Case.
   S1 Series packing standards
   

2. INTERNAL SEAGATE HARD DISC DRIVES
   DO NOT send these internal drive accessories to Seagate:
   

   • ADAPTERS
   • CABLES
   • CONTROLLER CARDS
   • LITERATURE
   • MANUALS
   • MOUNTING BRACKETS
   • SIDE RAILS
   • SOFTWARE
   
   
3. Use original packaging when possible.
   You can find packaging supplier(s) at our Packaging Information page.
   
   Enclose each drive in a SeaShell container or an ESD (electrostatic discharge) bag. If packaging more than one drive, use a separate container for each drive.
   
   Enclose the static-protected drive(s) in 2-inch foam rubber in a corrugated box. Multiple drives in a single box must have foam rubber between each drive. DO NOT USE foam packing pellets, bubble wrap, or newspaper.
   
   Warranty is void if the SeaShield cover or top cover, or any seal or label is removed or damaged, if it is improperly packaged, or if the drive experiences shock in excess of its Gs rating. You can find more packaging details at:
   
   Consumers and Resellers:
   http://www.seagate.com/support/service/pdf/pack.pdf
   
   Partners (Direct):
   https://my.seagate.com
   
4. Unless covered under other contractual agreement, the following applies to all consumer customer returns:
   
   • You must pay postage charges for all shipments from you to Seagate.
     
   • Send your drive(s)to Seagate using the carrier of your choice. Please use a method with ability to trace shipment. Seagate is not responsible for shipments for which the carrier cannot provide proof of delivery.
     
   • If your product is under warranty, Seagate will pay for postage of repaired/replacement products from Seagate to you. You must pay all applicable duties and customs charges for shipments to and from Seagate.
     
   • Seagate is not responsible for loss or damage during transit. We suggest that you purchase freight insurance on your shipments.
     
   • NO COLLECT SHIPMENTS WILL BE ACCEPTED without prior authorisation from Seagate. Shipments arriving at Seagate with charges due are subject to being returned (unrepaired) with all charges, including return expenses, due and payable by the originator.
   • You are responsible for saving or backing up data contained in any product returned to Seagate. SEAGATE WILL HAVE NO RESPONSIBILITY FOR SUCH DATA AND WILL HAVE NO LIABILITY ARISING OUT OF ANY DAMAGE TO OR LOSS OF SUCH DATA WHILE THE PRODUCT IS IN SEAGATE'S POSSESSION.

• Your original drive will NOT be returned to you.
• Replacement products are factory-repaired units.
• Replacements carry the greater of: original warranty balance or 90 days.
• Delivery is during normal business hours to the address you provided.
• You (or proxy) must SIGN delivery document at the time of delivery.
• Replacements will NOT be left without proper acceptance by signature.
• All data and software on your returned drive(s) will be lost.
• Replacement disc drives arrive low-level formatted.
• Any required data recovery service must be completed BEFORE sending
  the drive(s) to Seagate for replacement.