Seagate Recovery Services

In-Lab Recovery Services

This section applies if you purchase In-Lab Recovery Services provided by Seagate Recovery Services.

Seagate Recovery Services provides an In-Lab Recovery option that allows you to ship a device to Seagate for retrieval of your data. For this service, Seagate will collect your Personal Information to confirm the ownership of your device, perform services, and to return your device and/or data to you based on your selection from our Offerings. Seagate will maintain and use your Personal Information to allow you to exercise your rights arising from the service of your device and for quality and service related purposes.

Due to the nature of the service we provide to you, Seagate recovery lab technicians will have access to the data stored on your device and may review this data to ensure successful recovery of your data from your damaged device. Your data is only accessible to the recovery technician to facilitate its retrieval from your device.

Seagate will only retain your data for as long as necessary to perform the recovery service, to allow you the opportunity to retrieve your data depending on which option you have selected from our Offerings, and to comply with legal obligations, resolve disputes, and enforce our agreements.

If you need to contact In-Lab Recovery Services, please click here to contact us.

Seagate File Recovery Software

This section applies if you use and/or purchase Seagate File Recovery Software provided by Seagate Recovery Services.

If you purchase the full version of the Seagate File Recovery Suite, then Seagate will collect your Personal Information, such as name and email address, to register and verify the software license. If you contact us about your software license, the Seagate technician may request your Personal Information to confirm your identity, locate your software license and key code, and to provide you with customer service and/or technical support for our software. Seagate will maintain and use your Personal Information to allow you to exercise your rights arising from the use of this software and for quality and service related purposes, in accordance with this Privacy Statement.

If you need technical assistance with the Seagate File Recovery Software, please click here to contact us.