[ Contents ] [ Index ]

No Longer Receiving Email from SANscape Alert

(UNIX OEs) There are three conditions under which SANscape Alert stops working and does not report its condition. The workaround is to stop and restart SANscape Alert.

  • If the SANscape Agent fails or is stopped and restarted, SANscape Alert stops working.

  • If the SANscape Alert Config Tool is running and the SANscape Alert daemon is stopped and restarted, a condition may occur whereby the SANscape Alert Config Tool can no longer communicate with the daemon.

  • If the SANscape Agent fails or is stopped, the SANscape Alert daemon does not detect it, stops sending email messages, and continues to show that the SANscape Alert is still connected by displaying a green status.

For Solaris and Linux, stop and restart SANscape Alert by typing

# /etc/init.d/ssalertd stop
# /etc/init.d/ssalertd start

For HP-UX, stop and restart SANscape Alert by typing

# /sbin/init.d/ssalertd stop
# /sbin/init.d/ssalertd start

For IBM AIX, stop and restart SANscape Alert by typing

# /usr/sbin/ssalertd stop
# /usr/sbin/ssalertd start

[ Contents ] [ Index ]