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No Longer Receiving Email from SANscape Alert

(UNIX OS) There are three conditions under which SANscape Alert stops working and does not report its condition. The workaround is to stop and restart SANscape Alert.

  • If the SANscape Agent fails or is stopped and restarted, SANscape Alert stops working.

  • If the SANscape Alert Config Tool is running and the SANscape Alert daemon is stopped and restarted, a condition may occur whereby the SANscape Alert Config Tool can no longer communicate with the daemon.

  • If the SANscape Agent fails or is stopped, the SANscape Alert daemon does not detect it, stops sending email messages, and continues to show that the SANscape Alert is still connected by displaying a green status.

For Solaris and Linux, stop and restart SANscape Alert by typing:

# /etc/init.d/ssalertd stop
# /etc/init.d/ssalertd start

For HP-UX, stop and restart SANscape Alert by typing:

# /sbin/init.d/ssalertd stop
# /sbin/init.d/ssalertd start

For the Windows 2000 and Windows 2003 OS:

  1. To start the agent on a Windows 2000 OS, choose Start > Programs > Administrative Tools > Computer Management.

    To start the agent on a Windows 2003 OS, choose Start > Administrative Tools > Computer Management.

    Alternatively, you can right-click My Computer and choose Manage.

  2. Click Services & Applications.

  3. Select the SANscape Alert Server, and right-click the service you want to stop or start.

For IBM AIX, stop and restart SANscape Alert by typing:

# /usr/sbin/ssalertd stop
# /usr/sbin/ssalertd start

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