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If a server is not responding or may be down, check the following: Make sure the SANscape Agents are running at the server. ps -e | grep ss The names ssmon and ssserver should both be present in
the output. If they are not, proceed to Step 2. If they are, proceed
to Step 4. (Windows 2000) Choose Start > Programs
> Administrative Tools > Computer Management. Click Services
& Applications > Services and verify that SANscape Monitor,
SANscape Server, and SANscape Startup Services are started.
If they are not, proceed to Step 2. If they are, proceed to Step 4. (Windows 2003) Choose Start > Administrative
Tools > Computer Management > Services & Applications > Services
and verify that SANscape Monitor, SANscape Server, and SANscape
Startup Services are started. If they are not, proceed to Step 2.
If they are, proceed to Step 4.
(Microsoft Windows) Stop and start the services by right-clicking
the service you want to start or stop.
To test the TCP/IP connectivity at the command line, type
ping {IP address of the server or the other server name} If you do not get a reply, then there is a problem in the TCP/IP protocol
services. Contact your MIS department for assistance.
If the name or password is not correct, make the connection by editing
the entries. See the appropriate section below: Linux Operating System - Creating
Users and Passwords. AIX Operating System - Creating
Users and Passwords. Windows Operating System - Creating
Users and Passwords. HP-UX Operating System - Creating
Users and Passwords. The password has to be one established through the procedure for setting
up users.
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