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The following steps describe how to troubleshoot why a trap from a SANscape server might not be received on an SNMP management workstation, such as HP OpenView. Verify that sstrapd is running by running the following
command ps -e | grep ss The output should include the name sstrapd; if it does not,
refer to instructions on stopping and starting the service in the
SANscape User's Guide for details on enabling a daemon. Under Windows NT, go to Control Panel > Services
and check whether the SNMP service is listed and is shown as started.
If it is not, install it, and then start the service. Refer to your
NT documentation for details.
The detailed steps for the proper setup on an NT server for sending
traps to an enterprise management console are provided in the SANscape
User's Guide.
On Solaris, Linux, and HP-UX the RST_OID.MIB file is located
in /opt/dothill/ssagent. On IBM AIX, this file is located
in /usr/dothill/ssagent. On Windows, this file is located in
\Program Files\Dot Hill\ssagent. Refer to your SNMP management
console documentation (such as HP OpenView) for information on how
to compile the MIB.
First, make sure that: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SNMP\ Parameters\ExtensionAgents contains an entry for SSAGENT Second, check that: HKEY_LOCAL_MACHINE\SOFTWARE\Dot Hill\SANscape Agent\ SNMP Extension
Agent\Current Version points to the extended agent program with the complete path name: C:\PROGRA~1\Dot Hill\ssagent\SSAGENT.CFG C:\PROGRA~1\Dot Hill\ssagent\
is the default installation directory. If you have installed SANscape
in another directory, make sure to point it to that directory.
Third, make sure that: SSAGENT.CFG is in the C:\PROGRA~1\Dot Hill\ssagent
directory. |