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Traps are not Received from a Server

The following steps describe how to troubleshoot why a trap from a SANscape server might not be received on an SNMP management workstation, such as HP OpenView.

  1. Make sure that the SNMP service has been started on the server.

    Verify that sstrapd is running by running the following command

    ps -e | grep ss

    The output should include the name sstrapd; if it does not, refer to instructions on stopping and starting the service in the SANscape User's Guide for details on enabling a daemon.

    Under Windows NT, go to Control Panel > Services and check whether the SNMP service is listed and is shown as started. If it is not, install it, and then start the service. Refer to your NT documentation for details.

  2. Check that the proper target address of the enterprise management console and the community string is set up on the server properly.
  3. The detailed steps for the proper setup on an NT server for sending traps to an enterprise management console are provided in the SANscape User's Guide.

  4. Make sure that the SANscape MIB is compiled under the SNMP management console.
  5. On Solaris, Linux, and HP-UX the RST_OID.MIB file is located in /opt/dothill/ssagent. On IBM AIX, this file is located in /usr/dothill/ssagent. On Windows, this file is located in \Program Files\Dot Hill\ssagent. Refer to your SNMP management console documentation (such as HP OpenView) for information on how to compile the MIB.

  6. Under Windows NT, check the NT registry entries for SANscape. If the SANscape entries are absent, reinstall the SANscape Agent on the server.

    First, make sure that:

    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SNMP\ Parameters\ExtensionAgents

    contains an entry for SSAGENT

    Second, check that:

    HKEY_LOCAL_MACHINE\SOFTWARE\Dot Hill\SANscape Agent\ SNMP Extension Agent\Current Version

    points to the extended agent program with the complete path name:

    C:\PROGRA~1\Dot Hill\ssagent\SSAGENT.CFG

    C:\PROGRA~1\Dot Hill\ssagent\ is the default installation directory. If you have installed SANscape in another directory, make sure to point it to that directory.

    Third, make sure that:

    SSAGENT.CFG

    is in the C:\PROGRA~1\Dot Hill\ssagent directory.

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