[ Contents ] [ Index ]

Traps Are Not Received from a Server

The following steps describe how to troubleshoot why a trap from a SANscape server might not be received on an SNMP management workstation, such as HP OpenView.

  1. Make sure that the SNMP service has been started on the server.

    Verify that sstrapd is running by running the following command

    ps -e | grep ss

    The output includes the name sstrapd. if it does not, start or stop the agent as explained in the SANscape Software Installation Guide.

  2. Check that the proper target address of the enterprise management console and the community string is set up on the server properly.

  3. Make sure that the SANscape MIB is compiled under the SNMP management console.
  4. On a Solaris, Linux, and HP-UX OS the RST_OID.MIB file is located in /opt/dothill/ssagent. On IBM AIX, this file is located in /usr/dothill/ssagent. On Microsoft Windows, this file is located in \Program Files\Dot Hill\ssagent. Refer to your SNMP management console documentation (such as HP OpenView) for information on how to compile the MIB.

[ Contents ] [ Index ]