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A Server is not Responding or a Server Might be Down

If a server is not responding or may be down, check the following:

Make sure the SANscape Agents are running at the server.

  1. (UNIX OEs) Run the following command:
  2. ps -e | grep ss

    The names ssmon and ssserver should both be present in the output. If they are not, proceed to Step 2. If they are, proceed to Step 4.

    (Windows NT) Go to Settings > Control Panel > Services and verify that SANscape Monitor, SANscape Server, and SANscape Startup services are started. If they are not, proceed to Step 2. If they are, proceed to Step 4.

    (Windows 2000) Go to Start > Administrative Services > Computer Management. Click Services & Applications and verify that SANscape Monitor, SANscape Server, and SANscape Startup Services are started. If they are not, proceed to Step 2. If they are, proceed to Step 4.

  3. (Solaris or Linux OEs) Stop and start the agents as explained in the SANscape User's Guide.

    (Windows NT/2000) Stop and start the services by right-clicking the service you want to start or stop.

    (IBM AIX) Stop and start the agents as explained in the SANscape User's Guide.

  4. If the daemons/services do not start/stop properly, do a reconfiguration reboot.
  5. Make sure that the TCP/IP protocol software is loaded, and that the network card and the network connection are working.
  6. To test the TCP/IP connectivity at the command line, type

    ping {IP address of the server or the other server name}

    If you do not get a reply, then there is a problem in the TCP/IP protocol services. Contact your MIS department for assistance.

  7. Make sure that the correct server name and password are specified.
  8. If the name or password is not correct, make the connection by editing the entries. See the appropriate section below:

    Solaris Operating Environment - Creating Users and Passwords.

    Linux Operating Environment - Creating Users and Passwords.

    AIX Operating Environment - Creating Users and Passwords.

    Windows Operating System - Creating Users and Passwords.

    The password has to be one established through the procedure for setting up SANscape users.

    • Make sure that the SANscape users (ssmon, ssadmin, ssconfig) were set up properly.
    • Be sure that Users are set up in Windows NT with the permissions Act as a part of the operating system and Log on as a batch job.
    • If you are using a naming service (Windows NT domains, and NIS or NIS+ in a Solaris OE), make sure that the users have been correctly added to the naming service.
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