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A Server is Not Responding or a Server Might Be Down

If a server is not responding or may be down, check the following:

Make sure the SANscape Agents are running at the server.

  1. (UNIX OS) Run the following command:
  2. ps -e | grep ss

    The names ssmon and ssserver should both be present in the output. If they are not, proceed to Step 2. If they are, proceed to Step 4.

    (Windows 2000) Choose Start > Programs > Administrative Tools > Computer Management. Click Services & Applications > Services and verify that SANscape Monitor, SANscape Server, and SANscape Startup Services are started. If they are not, proceed to Step 2. If they are, proceed to Step 4.

    (Windows 2003) Choose Start > Administrative Tools > Computer Management > Services & Applications > Services and verify that SANscape Monitor, SANscape Server, and SANscape Startup Services are started. If they are not, proceed to Step 2. If they are, proceed to Step 4.

  3. (UNIX OS) Stop and start the agents as explained in the SANscape User's Guide.

    (Microsoft Windows) Stop and start the services by right-clicking the service you want to start or stop.

  4. If the agent/services do not start/stop properly, do a reconfiguration reboot.
  5. Make sure that the TCP/IP protocol software is loaded, and that the network card and the network connection are working.
  6. To test the TCP/IP connectivity at the command line, type

    ping {IP address of the server or the other server name}

    If you do not get a reply, then there is a problem in the TCP/IP protocol services. Contact your MIS department for assistance.

  7. Make sure that the correct server name and password are specified.
  8. If the name or password is not correct, make the connection by editing the entries. See the appropriate section below:

    Solaris Operating System - Creating Users and Passwords.

    Linux Operating System - Creating Users and Passwords.

    AIX Operating System - Creating Users and Passwords.

    Windows Operating System - Creating Users and Passwords.

    HP-UX Operating System - Creating Users and Passwords.

    The password has to be one established through the procedure for setting up users.

    • Make sure that the users (ssmon, ssadmin, ssconfig) were set up properly.
    • If you are using a naming service (NIS or NIS+ in a UNIX OS), make sure that the users have been correctly added to the naming service.
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