If you cannot play a video that is saved on LaCie Fuel while wirelessly connected to your playback device, review the following troubleshooting advice:
- Confirm that the format of your file is compatible with your mobile device. (details below)
- Confirm both the audio and video encoding is compatible with your mobile device. (details below)
- Confirm the bit-rate is low enough to be supported over a wireless signal. (Files that have a bit-rate of 10Mbit/s or lower should work well)
- Confirm that no other devices are trying to steam content on the same wireless network.
- Confirm that you have the most recent version of both the Lacie Media App and the firmware for your Lacie product.
- Sometimes rebooting the Lacie Fuel and mobile device can resolve steaming issues.
File formats and Containers
For the Lacie Media App to play media the format of the file, as well as the container, need to be supported on your mobile device. Typically .MP4 for video and the .MP3 for audio are compatible with most mobile devices.
iOS
The following chart shows what files will play on an iOS device.
| Media Type (Format) | File Extension (Container) | Limits |
| H.264 Video | M4V, MP4, MOV | Video: Up to 720P, 30 frames per second Audio: AAC-LC up to 160Kbps, 48kHz stereo |
| MPEG 4 | M4V, MP4, MOV | Video: Up to 640 x 480 pixels, 30 frames per second Audio: AAC-LC up to 160Kbs, 58kHz stereo |
| Motion JPEG | AVI | 1280 by 720 pixels, 30 frames per second |
| Audio | AAC, MP3, MP3 VBR, Apple Lossless, AIFF, WAV, Audible (formats 2,3,4) | 16-320Kbps |
More technical information about what is supported on iOS can be found on the developer's library here.
Android
The following chart shows what files will play on most Android devices. Different hardware manufactures sometimes customize the software that comes with an Android device so your specific device might support a slightly different list of files than the ones below.
| Media Type (Format) | Details | File Extension (Container) |
| H.263 | • 3GPP (.3gp) • MPEG-4 (.mp4) | |
| H.264 AVC | Baseline Profile (BP) | • 3GPP (.3gp) • MPEG-4 (.mp4) • MPEG-TS (.ts, AAC audio only, not seekable, Android 3.0+) |
| MPEG-4 SP | 3GPP (.3gp) | |
| VP8 | Streamable only in Android 4.0 and above | • WebM (.webm) • Matroska (.mkv, Android 4.0+) |
Chromecast
The following chart shows what files will play properly when streaming through Chromecast.
| Media Type (Format) | Details | File Extension (Container) |
| H.264 AVC | The processor can decode up to 720/60 or 1080/30 | • 3GPP (.3gp) • MPEG-4 (.mp4) |
| VP8 | • WebM (.webm) | |
| Audio | • HE-ACC • ACC LC • MP3 • Vorbis • WAV |
More technical information about what is supported on Android can be found on the developer's library here.
