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This article is for informational purposes only and no longer being updated by Seagate.

Troubleshooting the Fingerprint Sensor

Make sure the front of the drive is facing you.
Make sure your finger is positioned properly. It should be flat and resting entirely on the sensor surface so that it touches the metal plate around the sensor itself.
Try using the other registered finger.
Try keeping your finger on the sensor for a longer period of time.
Clean the sensor with a dry tissue or cloth.
If you have dry skin, try touching your finger to your forehead or the side of your nose and then placing your finger on the sensor.
If you have moist skin, try rubbing your finger on your slacks or shirt sleeve and then place your finger on the unit.
Disconnect and then reconnect the drive.