Dec 16, 2008

Seagate's New Collection Points Network Makes Getting Warranty Service Easier Than Ever

In a demonstration of its commitment to the Vietnam market, Seagate (NASDAQ:STX) today announced the establishment of a network of collection points that make it much easier for its growing base of customers to obtain warranty services for their drives.

The collection points – located in Ho Chi Minh City, Hanoi and Danang – deliver significantly shorter turnaround times for Seagate customers seeking warranty service. Seagate is committed to having the drives delivered within two days to customers in Ho Chi Minh City, and within three days to other locations in Vietnam.

Return procedures are simpler and more user-friendly, as well. Customers just log on to the Seagate website and register for the warranty service. They then have the option of mailing or couriering their drives to one of the collection points, or visiting any of the collection points in person to drop off their drives.

Once the limited warranty service terms are validated, a replacement drive will be dispatched from Seagate’s distribution centre in Ho Chi Minh City via courier direct to the customer’s door. The delivery of the new drive will be free of charge, so that there is no additional cost to the customer.

“Seagate is fully committed to providing innovative service programs that will enhance our customers’ experience with our storage solutions,” said Henk Van Den Berg, South Asian Channel Sales director, Seagate. “Seagate knows how important our products are to our customers, and with the enhanced user-friendly approach in our warranty services, customers will be able to enjoy peace of mind with Seagate.”

The website for registration is The location and contact information of the three collection points are:

• Ho Chi Minh City - UPS Supply Chain Solutions, C/O Nam Khai Transportation Int'l Co. Ltd; 18A Cong Hoa Street, Tan Binh District, Ho Chi Minh City, Vietnam; Tel: 84-8-3811-8395, Fax:84-8-3811-8721

• Hanoi - UPS Supply Chain Solutions, C/O Nam Khai Transportation Int'l Co. Ltd; 53 Quang Trung Street, 10th floor, Hanoi, Vietnam; Tel: 84-4-3944-8250 or Tel: 84-4-3943-0845, Fax: 84-4-3943-0847

• Danang - Nam Khai Transportation Int'l, C/O Transimex Danang, 25 - 27 Hoang Van Thu Str., Danang city, Viet Nam, Tel: 84-511-356-1588, Fax: 84-511-356-1589

About Seagate
Seagate is the worldwide leader in the design, manufacture and marketing of hard disk drives and storage solutions, providing products for a wide-range of applications, including Enterprise, Desktop, Mobile Computing, Consumer Electronics and Branded Solutions. Seagate’s business model leverages technology leadership and world-class manufacturing to deliver industry-leading innovation and quality to its global customers, with the goal of being the time-to-market leader in all markets in which it participates. The company is committed to providing award-winning products, customer support and reliability to meet the world’s growing demand for information storage. Seagate can be found around the globe and at

Seagate and Seagate Technology are registered trademarks of Seagate Technology LLC. The Wave logo is a trademark or registered trademark of Seagate Technology LLC or one of its affiliates. All other trademarks or registered trademarks are the property of their respective owners. One gigabyte, or GB, equals one billion bytes when referring to hard drive capacity. One terabyte, or TB, equals 1,000 gigabytes when referring to hard drive capacity. Accessible capacity may vary depending on operating environment and formatting.

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