May 07, 2002
my.seagate.com offers a range of applications to help customers complete key daily operations in a timely manner. Some of these applications include online ordering and a special pricing module, as well as news, product, marketing, training, and support resources. Online ordering not only helps customers create orders, but allows them to amend an order once its been placed, all through a secure extranet portal. my.seagate.com is an incredibly efficient way to conduct business. For example, as orders are received, they are processed within seconds without the intervention of a Seagate sales representative. With the special pricing module, customers can receive a nearly instant response to pricing needs based on a predetermined set of parameters.
my.seagate.com not only provides unprecedented access to content and applications for customers in one location, but it allows personalized views of information and applications based on a customer's individual needs. It reduces the need for customers to continually follow-up on a transaction by telephone, fax and e-mail, and instead gives customers a single communication channel through the Web. It also keeps Seagate customers informed with current news and information from the storage industry and Seagate.
"my.seagate.com is indicative of our ongoing efforts to make Seagate the easiest company to do business with in our industry," said Brian Dexheimer, executive vice president of Sales, Marketing, Product Planning and Customer Service. "With the entire computer industry moving to a more accelerated supply and distribution model, we feel we have put the power in our customers' hands by Web-enabling the tasks they do on a daily basis."
In the first quarter of deployment, my.seagate.com brought nearly 500 users online representing a wide range of OEMs and distributors. To date, OEMs and distributors alike are impressed with the functionality and time-saving capabilities of Seagate's portal. "my.seagate.com saves a lot of money and time," said Tammi Roberts, director of Marketing at Bell Micro Products. "I want my employees to market Seagate products. I don't want them to check with people to see when shipments are going to be received. This increases efficiency by allowing the purchasing group to do their job, thus enabling my marketing people to do their job."
Customers are also encouraged by Seagate's continued commitment to customer service. "Micron and Seagate have developed a strong business relationship because of Seagate's commitment to Micron," said Eric Smith, senior buyer at Micron PC. "It's been very refreshing to have such a responsive and willing partner to come in and work to our every need. my.seagate.com gives me the reassurance that my order is being fulfilled quickly at Seagate. I don't have this same reassurance with other vendors."
Seagate plans to expand my.seagate.com with more tools and functionality in the second half of 2002. The Company also plans to provide a similar portal to its supply chain partners in the same timeframe.
Seagate is the world's leading provider of storage technology for Internet, business and consumer applications. The Company's products include disc drives for the Enterprise, PCs and Consumer Electronics, as well as Storage Area Network (SAN) solutions. Seagate's market leadership is based on delivering award-winning products, customer support and reliability to meet the world's growing demand for information storage. Seagate can be found around the globe and at www.seagate.com.
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