Mar 11, 2004

Seagate Announces Certified Engineer Program In Korea

In its ongoing effort to provide the most effective services and support for its extensive customer base, Seagate Technology (NYSE:STX), the world's leading hard disc drive supplier and key player in the Korean storage market, has announced the Seagate Certified Training Program. The program is targeted at the sales and service engineers of Seagate channel customers, and is one of the unique ways the company is enabling its customers to add value and differentiate themselves from competitors. About 60 nationwide partners are expected to attend the two-day program, that will be held March 24, and 25 at Softbank Computer venue. A team of skilled Seagate field applications engineers and other qualified staff will conduct the training.

The Seagate certified training consists of a two level program. The Level One Program covers the basic introduction of Seagate products including the award-winning Cheetah, Barracuda and Momentus family of disc drives and their features, benefits and technology advantages, as well as basic installation and handling of hard disc drives. At the end of the program, participants are tested and required to meet stringent standards in order to get certified by Seagate. Those who qualify in the Level One Program can then attend the Level Two Program where they undergo advanced training on the latest technologies, including serial interfaces like Serial ATA (SATA) and Serial Attached SCSI (SAS), as well as disc drive testing.

"Consistent investment in our channel partners and Seagate's commitment to customer success has been the trademark of Seagate across the globe," said Robert Yang, Seagate director of Sales & Marketing and general manager, South Asia and Korea. "As a result of our commitment to better serve our customers, this Seagate-certified training is one of the many initiatives Seagate has undertaken to enhance our quality of services and the support infrastructure which will greatly benefit end-users in Korea."

"We are happy to participate in the Seagate training program," said Jin-Chul Chae of JCHyun Systems, a Seagate reseller. "By offering valuable product and technology information, the training will help us better service our DIY and other customers in selecting the right storage for their particular application needs."

Last year, Seagate introduced its authorized service centres to provide increased support to end-users in the region. Known as SeaCare centers, they will provide a wide range of service offerings such as technical support hotline, more responsive after-sales services and ease of access to warranty support and drive replacement to end-users in Korea. To date, Seagate has 50 SeaCare centers nation-wide in Korea with 22 of them located in Seoul.

About Seagate
Seagate is the worldwide leader in the design, manufacturing and marketing of hard disc drives, providing products for a wide-range of Enterprise, PC, Notebook, and Consumer Electronics applications. The company is committed to delivering award-winning products, customer support and reliability, to meet the world's growing demand for information storage. Seagate can be found around the globe and at www.seagate.com.

Seagate and Seagate Technology are registered trademarks of Seagate Technology LLC. The WAVE logo, Cheetah, Barracuda and Momentus are trademarks or registered trademarks of Seagate Technology LLC. All other trademarks or registered trademarks are the property of their respective owners.