Nov 07, 2005
Beginning November 7, the Beijing and Shenzhen Collection Points will process returned drives that are still under warranty, speeding up and simplifying the return and replacement process. The Guangzhou and Chengdu Collection Points will commence operations in January 2006.
"By establishing warranty collection points in China, we are providing Seagate's customers with another advantage in the burgeoning China market," said Andrew Yang, China country manager, Seagate Technology. "Our distributors and authorized resellers can now process warranty drives more quickly and cost-effectively, so both they and their customers can benefit from this comprehensive service and support. Combined with our five-year warranty on disc drive products, the establishment of the collection points further demonstrates that Seagate continues to add value in ways that are important to our strategic partners and customers. "
Seagate's industry-leading five-year warranty program, the launch of the collection points and the creation of a toll-free telephone customer support all underscore Seagate's aim to be the storage partner of choice for technology consumers in China.
The toll-free telephone customer support line is available for end-users in China. Available in Mandarin, Cantonese and English, the Seagate Customer Service Center can be accessed through toll-free numbers: 800-810-9668 (for mainland China users) and (86) 10-6225-5336 (for Hong Kong, Macau and Taiwan users, as well as China mobile phone users) or via email at: firstname.lastname@example.org. The service is available during business hours from 8.30 am to 5.30 pm, Monday through Friday, excluding Chinese public holidays.
The customer support line provides technical help as well as guidance on matters pertaining to hard drives, including product features and benefits, specific configurations, serial connectivity, etc. In addition, diagnostic services for trouble-shooting and software / hardware compatibility will also be available.
Seagate channel partners and distributors across the country can utilize the new support line for assistance in addressing their storage customers' questions with regard to Seagate disc drive products. Seagate customers in China can also access local language information on the Company's products by logging on to http://www.seagate.com.cn.
Seagate is the worldwide leader in the design, manufacturing and marketing of hard disc drives, providing products for a wide-range of Enterprise, Desktop, Mobile Computing, and Consumer Electronics applications. Seagate's business model leverages technology leadership and world-class manufacturing to deliver industry-leading innovation and quality to its global customers, and to be the low cost producer in all markets in which it participates. The company is committed to providing award-winning products, customer support and reliability to meet the world's growing demand for information storage. Seagate can be found around the globe and at www.seagate.com.
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