May 25, 2005
This initiative is managed through UPS, a Seagate Service Partner based in Kuala Lumpur. The SeaCare Center serves resellers and end-customers nationwide, and complements services already offered by Seagate authorized distributors in Malaysia. The center provides five-year warranty support for every Seagate internal PC, notebook and enterprise hard drive shipped through its distribution and retail channels throughout Malaysia, making Seagate's service support and offerings the most comprehensive available today.
The SeaCare Center will service all drives sold through Seagate Authorized distributors and its channel networks. Relative to warranty replacement drives, when channel /end customer deliver applicable drives to the SeaCare Center, Seagate will be able to send back replacement drives straight to the customer's doorstep. Support services will be available during business hours: 08:30 am to 06:00 pm (Malaysia Time) Monday through Friday, excluding public holidays.
"Seagate continues to show its commitment to not only delivering best-in-class products but also providing the support infrastructure our partners and customers require," said Sharad Srivastava, Seagate country manager for Malaysia. "The launch of our SeaCare Center here further strengthens our after-sales support system and increases our service level in Malaysia."
The SeaCare Center toll free telephone customer support line is available for end user customers in Malaysia. The toll free number is: 1-800-80-2335.
The customer support line provides technical help as well as instant guidance on matters pertaining to hard drives including product features and benefits, specific configurations, serial connectivity, etc. In addition, diagnostic services for trouble-shooting and software / hardware compatibility will also be available.
Seagate channel partners and distributors across the country can utilize the new support line to gain assistance in addressing their storage customers' needs relative to Seagate disc drive products. Seagate customers in Malaysia can also access local language information on the Company's products by logging on to http://www.seagate.com/Malaysia
Furthermore, as a part of Seagate's on-going efforts to provide valuable information to its global customers, the company has introduced enhanced functionality for its Asia Pacific website. The enhancements include new content on hard disc drive products and applications, and new self-service support features.
There are three new sections: New Products & Technologies, Retail Products and Support & Downloads. In addition to the comprehensive information on Seagate's wide range of products, the site's Support & Downloads section will enable customers and visitors to download Seagate diagnostic tools to meet their specific needs, and to get information on Seagate's industry-leading five-year warranty.
Seagate is the worldwide leader in the design, manufacturing and marketing of hard disc drives, providing products for a wide-range of Enterprise, Desktop, Mobile Computing, and Consumer Electronics applications. Seagate's business model leverages technology leadership and world-class manufacturing to deliver industry-leading innovation and quality to its global customers, and to be the low cost producer in all markets in which it participates. The company is committed to providing award-winning products, customer support and reliability to meet the world's growing demand for information storage. Seagate can be found around the globe and at www.seagate.com.
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