May 10, 2005

Seagate Establishes Customer Service Collection Point in UAE

PARIS, France - Seagate Technology (NYSE:STX) has established a collection point in the United Arab Emirates to service its authorized distributors, resellers, partners as well as end-users under Seagate's warranty program, a move that continues the company's development of best-in-class customer support in this important market. The Dubai collection point will process return material authorization (RMA) disc drives at one central location, speeding up and simplifying the return and replacement procedures for Seagate disc drives.

"In establishing the Dubai collection point, we are providing Seagate's customers with yet another advantage in the UAE market," said Gulfem Cakmakci, Seagate sales manager for the Middle East. "Our authorized distributors, resellers, partners as well as end-users can now process returns much more quickly and cost-effectively, so both they and their customers benefit from the collection point. Combined with our 5-year warranty on all internal disc drive products, the establishment of the Dubai collection point further demonstrates that Seagate is constantly looking for ways to help its customers develop their businesses. It is always our objective to add value in ways that are important to our clients, partners and customers."

Previously, returns were shipped out of the country by distributors who were responsible for the shipping costs and customs and logistics issues. Now Seagate's clients save time, money and effort with the new process. The Collection Point is available for distributors, partners as well as for end-users.

For further information please visit:

The UPS collection point ship to address is:

UAE Enterprises Bldg., Suite # 102
Airport Road, PO Box 28506
Dubai, UAE
Phone: +971-4-2820678

About Seagate
Seagate is the worldwide leader in the design, manufacturing and marketing of hard disc drives, providing products for a wide-range of Enterprise, Desktop, Mobile Computing, and Consumer Electronics applications. Seagate's business model leverages technology leadership and world-class manufacturing to deliver industry-leading innovation and quality to its global customers, and to be the low cost producer in all markets in which it participates. The company is committed to providing award-winning products, customer support and reliability to meet the world's growing demand for information storage. Seagate can be found around the globe and at

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