Jan 09, 2006
The Regional Customer Councils will include a cross section of enterprise partners, system integrators, retail partners and sub-distributors.
"The Customer Councils will be our think tank and feedback mechanism to ensure that Seagate keeps up with the rapidly-evolving needs of this unique market," said Rajesh Khurana, Seagate country manager for India." This initiative ensures that we place our trust in partners who can provide deep insight and strong direction relative to our target markets, business trends and competitive requirements. Seagate will focus on understanding the different ecosystems that are in place and thinking creatively about new business models, alliances and relationships that might yield new revenue streams to maximize the business opportunity available to us."
Seagate recently started a series of forums titled "Momentus - The HeartBeat of Your World in Portability and Mobility" - to educate partners and customers about perpendicular recording, Full Disc Encryption (FDE) and other storage technologies designed to increase capacity and provide stronger data security in Seagate Momentus 2.5-inch notebook drives. Seagate also recently launched its Seagate Partner Program in Singapore, Australia, China, and India with a promotion and advertising campaign. Seagate has strengthened and enhanced the Seagate Partner Program to better support resellers' unique business requirements.
Seagate offers Indian customers best-in-class customer support through its 43-city SeaCare program. SeaCare centers are manned by Seagate trained staff and offer support across the country to provide an overall enhanced customer experience. Seagate has also initiated an SMS Customer Care and launched two mobile service vans, which provide customer support services at the main technology markets in New Delhi and Mumbai. Seagate is also the first and only hard drive company to provide a national toll- free Call Center which functions like a window to Seagate for any business or technical query on the company's products and services.
Seagate is the worldwide leader in the design, manufacture and marketing of hard disc drives, providing products for a wide-range of Enterprise, Desktop, Mobile Computing, and Consumer Electronics applications. Seagate's business model leverages technology leadership and world-class manufacturing to deliver industry-leading innovation and quality to its global customers, and to be the low cost producer in all markets in which it participates. The company is committed to providing award-winning products, customer support and reliability to meet the world's growing demand for information storage. Seagate was named 2006 Company of the Year by Forbes Magazine. Seagate can be found around the globe and at www.seagate.com.
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