May 19, 2005

Seagate Launches SMS Customer Care Service in India

With the growing popularity of mobile phones throughout the country, Seagate Technology (NYSE: STX), the world's leading supplier of hard disc drives, has enhanced the service support for its customers by initiating an SMS Customer Care through a short mobile phone code: 7886. This service can be accessed through any mobile phone or operator throughout India.

By sending an SMS message starting with "Seagate" to this short code service 7886, the user will be able to check the exact warranty coverage of the disc drive, based on the drive's serial number. Additionally, the user can also receive the contact information for the nearest SeaCare Center or other Seagate help services like the national toll free number (1600-180-11-04) for Seagate support.

"With Seagate becoming an increasingly popular consumer brand, we believe it would be of tremendous value to our customers to be able to check the status of their product warranty as well as access additional customer service options via their mobile phone," said Sharad Srivastava, country manager for Seagate in India. "We are continually exploring new ways to delight our customers, and this is just the latest example of our commitment to them."

Seagate has also introduced courier service for warranty replacement drives with its outstation Seagate Premier Partners (Premier Partners in those cities where SeaCare Center service is not available). Previously, only the Chennai center was equipped to accept warranty replacement drives by courier.

About Seagate
Seagate is the worldwide leader in the design, manufacturing and marketing of hard disc drives, providing products for a wide-range of Enterprise, Desktop, Mobile Computing, and Consumer Electronics applications. Seagate's business model leverages technology leadership and world-class manufacturing to deliver industry-leading innovation and quality to its global customers, and to be the low cost producer in all markets in which it participates. The company is committed to providing award-winning products, customer support and reliability to meet the world's growing demand for information storage. Seagate can be found around the globe and at

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