Feb 05, 2007
“We are extremely excited to have partnered with a respected computer retailer like Fry’s,” commented Paul Steele, vice president, Sales and Marketing for Seagate Recovery Services. “Fry’s enthusiasm for this program is a true demonstration of its commitment to providing its customers with an innovative, full-service offering.”
Seagate’s ground-breaking software solution enables Fry’s service technicians to assess the extent of data loss situations resulting from data corruption, physical hardware damage or virus attacks while providing firm price quotations for Seagate’s in-lab data recovery services. Until now, businesses and individuals seeking in-lab recovery solutions could only be offered wide price ranges for recovery services until their media was shipped and evaluated at a remote lab facility. Seagate’s enhanced tools, advanced processes and complete service technician training are part of the organization’s ongoing partner commitment to increase the success of recoverability for its customers’ data.
All Fry’s service desks have been equipped with customer literature describing in-lab data recovery options and service features. Should customers proceed with an in-lab recovery, their storage media will be shipped, free of charge, to one of Seagate’s lab facilities and returned to the store location upon completion of the recovery. Seagate Recovery Services’ standard “your data back or no recovery fee” policy and money-back data quality commitment on all recovered data apply to all recovery cases.
“Fry’s main objective is to offer customers a complete suite of after-sales services and support,” said Jeff Staat, director, Service Operations of Fry’s Electronics. “Seagate has provided an extremely user-friendly recovery solution that is consistent with Fry’s need to provide superior quality services to our customers as efficiently and cost-effectively as possible.”
About Fry’s Electronics (www.frys.com)
Fry’s was founded as a Silicon Valley retail electronics store to provide a one-stop-shopping environment for the hi-tech professional. Fry’s continues to keep hi-tech professionals supplied with products representing the latest technological trends and advances in the personal computer marketplace. Fry’s retails over 50,000 electronic items within each store, now totaling 33. There are currently 7 stores in Northern California, 9 stores in Southern California, 8 stores in Texas, 2 stores in Arizona, 2 stores in Georgia, and 1 store each in Illinois, Indiana, Nevada, Oregon and Washington. The stores range in size from 50,000 to over 180,000 square feet. Fry’s also provides customers with added shopping opportunities via its online center at Frys.com.
About Seagate Recovery Services
Seagate Recovery Services is an industry forerunner and innovator in recovering inaccessible or corrupted data from all digital media, including computers, servers and back-ups. Seagate Recovery Services is the world’s only ISO 9001:2000 certified recovery services provider serving thousands of consumer and business clients from its facilities around the globe. For more information, please visit www.seagatedatarecovery.com.
Seagate is the worldwide leader in the design, manufacture and marketing of hard disc drives, providing products for a wide-range of applications, including Enterprise, Desktop, Mobile Computing, Consumer Electronics and Branded Solutions. Seagate’s business model leverages technology leadership and world-class manufacturing to deliver industry-leading innovation and quality to its global customers, and to be the low cost producer in all markets in which it participates. The company is committed to providing award-winning products, customer support and reliability to meet the world’s growing demand for information storage. Seagate can be found around the globe and at www.seagate.com.
Seagate, Seagate Technology and the Wave logo are U.S. registered trademarks of Seagate Technology LLC.
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For More Information Contact: David Szabados