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This article is for informational purposes only and no longer being updated by Seagate.

OneDrive FAQ

This article covers some frequently asked questions regarding the OneDrive offer.


200GB OneDrive Cloud Storage redemption process

  1. Locate the correct 'Start_Here' icon on your drive​​​​
  2. Register your Seagate product
  3. Select the OneDrive promotional offer after registration
  4. Complete Microsoft 4-step process to redeem the offer

Microsoft 4-step process

  1. Sign-in to OneDrive
  • If you do not have an account then sign-up for OneDrive.
  • Business accounts will not work, personal only.
  1. Download OneDrive desktop client.
  • Apple users will download from App Store.
  • Windows users download from the link available during process.
  1. Upload a file to your OneDrive account
  • Don’t upload the file into a folder.  You must upload the file to the root of the account for the process to detect the new file was added.
  • If there are too many files saved to the root of your OneDrive account (not saved in a folder), it might prevent OneDrive from detecting a file has been recently added. You can move those files into a folder to complete the process and move them back after the process is complete.
  1. Create a file in your OneDrive account
  • Don’t save file inside of a folder.
  1. Get Bonus Storage
  • If bonus storage doesn’t show up immediately, log out, then back into OneDrive
  • Refresh the page
  • Check ‘Get more storage’ to see if the ‘Seagate Bonus’ shows there

FAQ’s
Can I redeem multiple offers?

  • No.  Limit 1 offer redemption per person, account, and device.

Does it work with both Mac and Windows?

  • Yes     

When does the offer expire?

  • Offer must be redeemed by June 30, 2017

When does the 200GB expire?

  • The 200GB will expire 2 years from the date the offer was redeemed.
  • Data will be read only after expiration.
  • Upload feature will not be available after expiration.

Is there a file size limitation for uploading to OneDrive?

  • There is currently a 10GB file size limitation.