What to Expect: Remote Recovery

Is the drive recognized by the OS as a physical device? Do you have a secondary drive to receive your recovered data? YES - qualifies for Remote Recovery

When you select Remote Data Recovery, you can expect the following process. If you have any questions, just call us at 1-800-475-0143 or email us.


Step 1– Get a consultation with a Data Recovery specialist

Call us for a free consultation. We’ll help you determine if Remote Recovery will work for you. If so, we’ll set a convenient appointment. Otherwise, we’ll recommend another solution.

Step 2– Process your online payment

Once your Data Recovery Specialist has determined that Remote Recovery is a possible solution to restore your files, we’ll ask you to pay securely online via credit card.


Step 3– Schedule your appointment

Upon payment approval, we’ll contact you to schedule an appointment that’s convenient for you – often the same day.


Step 4–Get your files back

During your appointment, a Seagate Remote Recovery Specialist will recover your files and restore them to a new location on your system. You’ll need:

  • A reliable broadband Internet connection
  • A second drive to receive your recovered files, connected to your computer
  • Telephone access (landline or mobile)
  • If we are unable to restore your critical files with Remote Recovery, you will receive a credit towards In-lab service