What to Expect: Remote Recovery

Is the drive recognized by the OS as a physical device? Do you have a secondary drive to receive your recovered data? YES - qualifies for Remote Recovery

When you select Remote Data Recovery, you can expect the following process. If you have any questions, just call us at 1-800-475-0143 or email us.

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Step 1– Get a consultation with a Data Recovery specialist

Call us for a free consultation. We’ll help you determine if Remote Recovery will work for you. If so, we’ll set a convenient appointment. Otherwise, we’ll recommend another solution.

Step 2– Process your online payment

Once your Data Recovery Specialist has determined that Remote Recovery is a possible solution to restore your files, we’ll ask you to pay securely online via credit card.

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Step 3– Schedule your appointment

Upon payment approval, we’ll contact you to schedule an appointment that’s convenient for you – often the same day.

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Step 4–Get your files back

During your appointment, a Seagate Remote Recovery Specialist will recover your files and restore them to a new location on your system. You’ll need:

  • A reliable broadband Internet connection
  • A second drive to receive your recovered files, connected to your computer
  • Telephone access (landline or mobile)
  • If we are unable to restore your critical files with Remote Recovery, you will receive a credit towards In-lab service