Data recovery is the process of obtaining usable data from inaccessible storage media and corrupted or deleted file sets.
Computers, MP3 players and digital cameras store data on some type of electronic media such as hard disk drives, diskettes or flash devices. Each type of media presents different recovery challenges.
As a hard disk drive manufacturer, Seagate understands data storage technology like no other data recovery company. As the data storage experts, we have the means, methodology and technology to recover lost data.
We recover remotely files that:
Remote Recovery usually deals with logically corrupted storage systems: deleted files, reformatted partitions, etc. This means that any physically damaged media like drives with read errors should be send for In-Lab data recovery.
We need physical access to the media in question. Thus the device should be visible in Windows Disk Management as a Physical Device with its full size. It is not necessary to show a drive letter, such as in the case of a deleted partition. This also means that a NAS you work on through network sharing will not work.
For an optimal recovery speed, we recommend using the internal SATA connection within a PC. In case you are unsure as to how to connect a drive in your PC internally, Seagate sells accessories to connect your drive through USB (preferably through USB 3.0 which is approximately twice as fast as USB 2.0).
A remote recovery can take anywhere between half an hour to 12 hours, depending on what the issue is. During this time, your PC needs to be powered on so make sure power settings that put your PC in hibernation or sleep mode have been disabled. Also note that you cannot use your PC during this time as a Seagate technician needs to have full control over it at all times.
The device must be physically in full working order to perform remote recovery. The way you can tell whether your device is physically in working order is to watch for the following symptoms:
The S.M.A.R.T. status is OK. S.M.A.R.T. can tell you a lot about the physical health of a drive. If a S.M.A.R.T. test fails, this indicates physical issues such as read errors or physical damages to your drive. In this case, the drive should be sent for In-Lab data recovery.
More Seatools for Windows information can be found here: http://www.seagate.com/support/internal-hard-drives/enterprise-hard-drives/saturn/seatools-win-master/
In order to make the recovery as smoothly as possible, please provide the Seagate technical team with as much information as you can about the problem you’re facing. Details pertaining to the following questions would be helpful: