For Seagate or Maxtor External Hard Disk Drives:

Please DO send back to Seagate:

• External Drive
• Power Adapter

Please DO NOT send back to Seagate:

• Interface Cables
• Product Literature and Manuals
• Software
• Drive Stand

For Seagate or Maxtor Internal Hard Disk Drives:

Remove all accessories and/or spare parts. Ship the DRIVE ONLY. Seagate is not responsible for accessories; they cannot be returned.

Some examples of accessories are:

• Adapters
• Cases
• Controller cards
• Face-plates
• Literature
• Manuals
• Mounting brackets
• Power Supply
• Slide rails
• Software

Use original packaging when possible, such as packaging sent with Advanced Replacement Order:

• Enclose each drive in an ESD (electrostatic discharge) bag or in an anti-static plastic shell (SeaShell).
• Secure each unit in 2 inch-thick foam rubber in a corrugated box. Do not use popcorn, peanuts, bubble wrap or newspaper. If packaging more than one drive, use a separate container for each drive.
• Print the order number on the outside of each box.
• For more information on how to pack your unit, please view: http://www.seagate.com/support/service/pdf/pack.pdf

For European customers, a T1 document must accompany the shipment if applicable (notify your agent).

For customers in Brazil please go to the following link to obtain the corresponding document that you NEED to send with your hard drive for the warranty procedure to be valid. http://www.parceiroseagate.com.br/

Do not enclose any personal notes within your parcel. They will not reach the warranty support department.

Updated: November 12, 2008