Lyve Support Center

How do I access the support center through Lyve Management Portal?

Go to lyve.seagate.com and sign in. Enter a verification code to continue to Lyve Management Portal.
Click on the Support icon in the navigation bar and select Lyve Support Center.

How do I register a new support center account?

Go to https://lyvecloud.atlassian.net/servicedesk/customer/user/login?destination=portals.
Enter your Lyve email address and click Next.

Click Sign up with password.

You will receive an email from Support Center. Open the email and click on the Sign up button.

You will be redirected back to the Support Center.

Create and confirm a new password.

How do I raise a new support ticket?

Go to https://lyvecloud.atlassian.net/servicedesk/customer/user/login?destination=portals and sign in.
Click Raise a support ticket.

Enter summary and description information related to your issue. (Optional) Select a service or attach attachments.

Click Send to submit.
Review the newly created ticket.

How do I view past support tickets?

Go to https://lyvecloud.atlassian.net/servicedesk/customer/user/login?destination=portals and sign in.
To see past tickets that you created, click Requests and select Created by me. If you want to see all past tickets that are related to you, select All.

Select past tickets created by you or related to you.

How do I communicate to Seagate personnel regarding a support ticket?

Go to https://lyvecloud.atlassian.net/servicedesk/customer/user/login?destination=portals and sign in.
Click on a ticket.

Enter your comment in the chat box and click Save.

Alternatively, you can reply to the confirmation email that was sent to you when the ticket was created. Your comment/reply will be added to the ticket and forwarded to the appropriate Seagate representative.