FAQs

• Browse our product catalogue and select the items you want.
• Add items to your cart and review your selection.
• Proceed to checkout, enter your shipping and payment details, and complete the order.
• Seagate’s ecommerce authorised seller (who administers the shopping cart, checkout, payment processing and related functions) for the Seagate Store is ESW. At the time of checkout, you will be presented with their online terms, which govern your relationship with ESW in their role as Seagate’s ecommerce authorised seller for Seagate store.

We are unable to edit or cancel your order once it has been placed. Once an order is confirmed, it immediately enters our processing system to ensure timely shipping and delivery. Please review your order details carefully before completing your purchase.

After you place an order, you will be able to track the status of the order from the order details page. Here is a list of the different statuses you may see:

• Processing - your order is being processed for shipment.
• Pending - your order has been received.
• Complete - your order has been shipped.

This is expected. ESW is Seagate’s ecommerce authorised seller, so you will see one of these names on your credit card statement for any orders placed through the Seagate Store.

If you are having difficulty placing your order, you may be encountering one of the following issues:

• The item may no longer be in stock or available.
• You may be using a promo code or offer that is no longer available.
• Your credit or debit information may not match the billing address provided. If you still need help, please contact support.

As indicated at checkout, ESW is the designated online reseller and merchant of record for Seagate's online store sales at https://store.seagate.com. Sales taxes associated with these transactions are not collected by Seagate but are collected by ESW as merchant of record.

ESW does not currently directly support orders from tax-exempt parties or organisations. Taxes will be calculated based on the shipping destination.

Please contact our support team with any questions regarding sales taxes charged on your purchase.

We accept returns within 30 days of delivery for eligible items in their original condition. Refer to our Return Policy for more details.

We do offer product replacement for warranty issues through our Warranty & Replacements page beyond 30 days. For non-warranty related exchanges, please request a return for refund and place a new order.

We offer shipping only to the Eligible Counties* (identified below). Shipping availability may vary, so please validate available shipping options during checkout

We offer free (ground) shipping on all orders over:

• $199 USD (before taxes)
• $249 CAD (before taxes)
• €149 EURO (before taxes) 
• £149 GBP (before taxes)

No. Orders need to be shipped to a physical address.

Once your order ships, you'll receive a tracking number via email. Use this to track your package's status.

Seagate uses third-party partners to handle the fulfilment and shipping of your order.

Depending on how your product was purchased, you may have the following options:

Return for Refund – Available for Seagate products purchased directly from the Seagate Store, within 30 days of delivery. The product can be returned for a refund to the original payment method.

Warranty Replacement – Available for all eligible Seagate products, including Seagate, Maxtor, and LaCie brands, in accordance with our warranty policy (https://www.seagate.com/support/warranty-and-replacements/return-policy/). A replacement product will be provided if the item is confirmed to be defective.

Important: Please choose your option carefully. Once a warranty replacement is selected and the product has been shipped back to our warehouse, the request cannot be changed to a refund.

To get started, visit the Seagate Store Returns Page or contact Customer Support within 30 days of receiving your order (for returns).

Based on your situation, choose one of the following options:

• Return (Refund): Available for products purchased directly from the Seagate Store within the return window
• Warranty (Replacement): Available for eligible Seagate products under warranty

Follow the instructions provided for your selected option to complete the process. Customer Support is available if you need additional assistance.

Seagate will cover the return shipping cost.

After we receive and inspect the returned item, refunds are processed within 7 business days to your original payment method.

Products purchased online from the Seagate Store must be disposed of according to applicable law. Please see additional information at the website of our Seagate Store fulfillment partner. 

You can contact us by using our chat function at the listed times below, depending on your country. We're here to help!

United States Store - English
Monday-Friday, 8am-5:30pm CST

Canada Store - English/French
Monday-Friday, 8am-5:30pm CST 

Germany Store - German
Monday-Friday, 9am-5:30pm EET

French Store - French
Monday-Friday, 9am-5:30pm EET

United Kingdom Store - English
Monday-Friday, 7am-3:30pm GMT

Contact our customer support immediately with your order details and a description of the issue. We'll make it right.

Yes, all our products have warranties. Duration may vary. Check the product description for warranty details.

• If you place an order with your Seagate user account, you can login to your account and navigate to "Your Orders" in the menu to view your order history and access order details.
• If you placed an order with a guest account or created a Seagate user account after placing an order, you can look up your order on the order lookup page. You will need to provide the order number, billing address last name, and email address or postcode used to place the order.