My drive is sleeping too much in Windows

The first step is to install the latest version of the software that ships with your drive, then continue troubleshooting below.

Latest version of software, listed by drive

Drive image	Download link	Course of action
	FreeAgent GoFlex Family	Using Seagate Dashboard, under Drive Settings, set the Power Settings to never sleep.
	FreeAgent XTreme FreeAgent Desk FreeAgent Go	Using the Seagate Manager, under Settings > Adjust Power Settings, set the value to never sleep.
	Seagate FreeAgent Pro (brown) Drive	Using the FreeAgent Tools, under Utilities > Adjust Drive Sleep Interval, set it to never sleep.
	Seagate FreeAgent Classic Desktop	Using the FreeAgent Tools, under Utilities > Adjust Drive Sleep Interval, set it to never sleep.
	Maxtor OneTouch 4 Plus	To obtain the replacement software for your hard drive, contact Seagate Support. You may directly download and use OneTouch 4 Lite software for this purpose. (It will not include encryption capability.)
	Maxtor OneTouch 4 Lite (USB only)	Using the Maxtor Manager, under Settings > Adjust Power Setting, set it to never sleep.
	Maxtor OneTouch 4 mini	To obtain the replacement software for your hard drive, contact Seagate Support. You may directly download and use OneTouch 4 Lite software for this purpose. (It will not include encryption capability.)

Follow these steps to troubleshoot:

1. Install the software as indicated in the above table.

2. Confirm that your drive is connected directly and correctly.
   The drive must be connected directly to the computer's USB or Firewire port to ensure that the spin-down command is sent to the drive. Do not connect the drive to a USB or Firewire port on the computer monitor, the keyboard, or a USB hub.

3. Confirm that the Windows power settings are properly configured.
   For Windows 7/Vista/XP:
   1. Right-click on (My) Computer.
   2. Select Manage.
   3. Select Device Manager.
   4. Click the + sign next to Universal Serial Bus Controllers to expand the menu.
   5. Double-click on the first Root Hub you see.
   6. Go to the Power tab and see if the drive is connected to it.
      If not, try the next Root Hub.
   7. If so, click the Power Management tab.
   8. Uncheck the box that says allow computer to turn off this device to save power.
   
   For Windows 7/Vista only:
   1. Click on the Windows (Start) menu.
   2. Select Control Panel.
   3. Select Power Options.
   4. Select Change Plan Settings.
   5. Select Change Advanced Power Settings and expand the Hard Disk tree.
   6. Under that, see the option to Turn off hard disk after: setting. Change it to never.

• For the Seagate external pushbutton drive:
  This problem can be remedied simply by cycling power on the drive. Remember to safely remove the drive before doing so, if possible.