For older versions of Windows, click on the Windows Start icon in the lower left of the Desktop. Next click on Control Panel and then click on Programs. Under Programs and Features, click on Uninstall a program. Find File Recovery Software in the list of installed programs and click on it. At the top of the window in the Organize bar, click Uninstall. Follow the prompts to complete uninstall.
For Windows 10, right click on the Windows Start icon in the lower left corner of the Desktop. Click on Apps and Features in the pop-up list. Find File Recovery Software in the list of installed apps and click on it. Click on the Uninstall button and follow the prompts to complete uninstall.
To uninstall the software from a Mac, click on Finder (usually lower left of Desktop) then find and click on Applications, find File Recovery Software and drag it to Trash. File Recovery Software is now uninstalled.
Sometimes, while trying to download new software, your operating systems antivirus or firewall will block the download. If you are comfortable with the web site you are trying to download from, you may want to temporarily turn off your internet security to allow the download. Most antivirus software (local to the OS and add-on software) give the user the ability to disable it for a period of time (to allow for downloads, etc.) and then the software will turn itself back on. Here are a few ways to turn off your antivirus software:
Turn Windows Defender real-time protection on or off
MICROSOFT SECURITY ESSENTIALS – How to temporarily disable Microsoft Security Essentials
If you are running Norton antivirus software for Windows:
If you are running Norton antivirus software for Mac:
If you are running McAfee antivirus software for Windows:
If you are running McAfee antivirus software for Mac:
The top reasons you may be having trouble installing the software are:
This may be due to the fact that the data stored on the device has been corrupted, either a segment of the binary data is gone or the data has been overwritten by another file. Most file recovery software will find the remnants of theses corrupted files. However, because they are incomplete it is very unlikely the file will open. When it comes to the Seagate file recovery suite, there are some cases where a file was found by the software and is labeled as “Good” integrity, but may be a corrupt file.
You may find a file that is corrupted and not viewable, but in many cases the software finds duplicates of the same file (again this is due to how the file data is written onto the device). So be sure to recover all similar files, meaning same file size and if applicable same file name.
Sometimes while scanning a device or volume, SFRS will encounter one or more files that are extremely large (usually larger than 50GB and is not a video or database file). If these files have become corrupted they can slow the scan to a crawl and may possibly hang the software. If the files are not corrupt, they will still slow the progress of the scan due to their size. If you know you are looking for extremely large files to recover, you should expect long scan times. If you suspect that the program has “hung”, please allow it up to an hour of time to possibly get through the large file scan. If after this amount of time the progress bar on the scan window has not updated, you may need to stop the scan.
If the Advanced scan has hung repeatedly at a certain percentage of the scan, such as 50%, it is also possible to stop the scan by clicking the Show Files Now button before it reaches the hang point and preview/ recover the files that the scan has found up to that point.
Always make sure you are using the latest available version of the software.
These are the criteria for a device or volume being grayed out or not supported:
In the “TEST A DEVICE” step, here is what it means:
In the “Scan / Recover Lost Files” section, here is what it means:
Scan Mode Selection
Simple Scan can be greyed out when a drive is selected instead of Partition/Volume or Partition/Volume is encrypted (by BitLocker or similar software).
If the drive you are trying to recover lost files from is not selectable, it probably has some level of encryption (such as BitLocker) activated on it. If you can turn off the encryption, you should be able to scan the drive.
In the “Erase” section, here is what it means:
If you are trying to save the files that the software has recovered to another hard drive and it appears that the software is giving you a message that the drive needs to be formatted, it means that the drive you want to save to is “raw” and not ready to have files saved to it. The software is not actually giving you the message, but your OS (Windows) is. To be able to save data to a hard drive it must first be “partitioned” and “formatted” with a file system such as Windows NTFS or Mac HFS. To format a hard drive means to delete any information on the drive and to set up a file system so your operating system can read data from, and write data to, the drive.
This is usually done by using Disk Manager in Windows or the Disk Utility application in Mac to make partitions, quick format the drive, name the drive volume, and give it a drive letter such as E:, G:, etc.
You need to be extremely careful when deciding whether or not to format a drive, because if there are files of value to you on the drive they will be deleted in the process
Mac OS has a feature called ‘System Integrity Protection’ which does not allow applications to access OS Drive or Volume. This feature must be disabled so that Seagate File Recovery Software can access OS Drive or Volume. It can be disabled by following these instructions,