FAQs

CAN FILES BE RECOVERED FROM A FORMATTED DRIVE?
CAN I RECOVER/SAVE TO A NETWORK DRIVE?
CAN I RUN SEAGATE FILE RECOVERY SOFTWARE FROM A USB KEY?
CAN THE SEAGATE FILE RECOVERY SOFTWARE SCAN A NETWORK DRIVE?
DOES SEAGATE FILE RECOVERY SOFTWARE RECOVER FILES FROM LOST PARTITIONS?
DOES THE SEAGATE FILE RECOVERY SOFTWARE ONLY WORK ON SEAGATE BRANDED PRODUCTS?
HOW DO I CONTACT CUSTOMER SUPPORT?
HOW DO I UNINSTALL SEAGATE FILE RECOVERY SOFTWARE?
HOW LARGE DOES THE HARD DRIVE I’M USING TO SAVE MY RECOVERED FILES NEED TO BE?
HOW LONG AFTER LOSING A FILE DO I HAVE TO RECOVER IT?
HOW LONG DOES A FILE RECOVERY TAKE?
HOW MANY TIMES CAN I USE YOUR SEAGATE FILE RECOVERY SOFTWARE?
WHAT ARE THE MINIMUM SYSTEM REQUIREMENTS TO RUN SEAGATE FILE RECOVERY SOFTWARE?
WHAT DO I DO WHEN MY ANTIVIRUS SOFTWARE SAYS IT IS NOT SAFE TO DOWNLOAD SEAGATE FILE RECOVERY SOFTWARE?
WHAT DOES “AFR.DLL HAS STOPPED WORKING” MEAN?
WHAT DOES “STX SERVER IS NOT RESPONDING” MEAN?
WHAT DOES “VOLUME/DIRECTORY NOT AVAILABLE” MEAN?
WHAT DOES IT MEAN WHEN A DRIVE IS FORMATTED?
WHAT FILE SYSTEMS ARE SUPPORTED BY SEAGATE FILE RECOVERY SOFTWARE?
WHAT HARDWARE DO I NEED TO CONDUCT AN EXTERNAL DISK RECOVERY?
WHAT INTERFACES ARE SUPPORTED BY SEAGATE FILE RECOVERY SOFTWARE?
WHAT IS ENABLE LOG FOR DEBUGGING IN THE “ABOUT” TAB?
WHAT IS THE DIFFERENCE BETWEEN DEVICE SCAN AND VOLUME SCAN?
WHAT IS THE DIFFERENCE BETWEEN SIMPLE SCAN AND ADVANCED SCAN?
WHAT OS (OPERATING SYSTEMS) DO YOU SUPPORT?
WHAT TYPES OF DRIVES DOES SEAGATE FILE RECOVERY SOFTWARE SUPPORT?
WHAT TYPES OF FILES CAN SEAGATE FILE RECOVERY SOFTWARE RECOVER?
WHY AM I HAVING TROUBLE ACTIVATING MY LICENSE?
WHY AM I HAVING TROUBLE INSTALLING SEAGATE FILE RECOVERY SOFTWARE?
WHY AM I UNABLE TO PREVIEW “GOOD” INTEGRITY FILES?
WHY CAN’T I VIEW MY FILE AFTER RECOVERY?
WHY DO I NEED SEAGATE FILE RECOVERY SOFTWARE?
WHY DOES THE SOFTWARE GET PART OF THE WAY THROUGH A SCAN AND SEEM TO “HANG”?
WHY DOESN’T THE SOFTWARE FIND FILE NAMES?
WHY IS MY DRIVE GRAYED OUT OR NOT SUPPORTED?
WHY IS THE SOFTWARE TELLING ME THE DRIVE THAT I’VE CHOSEN TO SAVE TO NEEDS TO BE FORMATTED?
WILL THE RECOVERY ALSO FIND THE NAMES OF MY FILES?
WHY AM I NOT ABLE TO RUN SCAN ON OS DRIVE OR VOLUME IN MAC OS?