Data Recovery

Rescue Data Recovery Services

Defend against data loss with Rescue Data Recovery Services.

We’ve Got Your Back

Peace of mind for when the unthinkable happens.

Data recovery can be costly. That’s why most Seagate^® drives now include Rescue Data Recovery Services. Defend your data — and your budget — against unexpected data loss for any mechanical, accidental or natural disaster.

With Rescue Data Recovery Services, you get:

Access to a team of world-class data recovery experts
One in-lab data recovery attempt
An encrypted storage device containing your recovered data if recovery is successful

Redeem Your Rescue Services

Contact support to initiate your claim or check your warranty for questions about your service availability.

Contact Support

Check your Data Recovery Status

What is Data Recovery?

Understand the procedure.

When data can no longer be accessed in its usual way, it’s time to bring in a recovery expert.

Data recovery is the process of salvaging data from corrupted or damaged storage media devices, such as HDDs, SSDs or flash drives. This corruption could stem from physical damage to the hardware itself or logical damage to the internal filing system. In all scenarios, the objective is the same — copy all files stored within the damaged device to a new, accessible device or restore the original device to working order.

The method by which data is recovered depends on several factors, including the age of the device, the sophistication of the hardware, and the extent of the storage device failure. If the damage is physical in nature, data recovery experts will attempt to repair the device by replacing affected hardware components. In the case of logical damage, specialized software that can clone raw data and copy it to a new device may be employed.

Data Recovery Process

Know what to expect

Initiating your claim is easy. Contact Seagate customer support with the details of your data loss. After that, we’ll send you a prepaid shipping label, so you can send your damaged drive to the lab¹.

The estimated turn-around time is typically 30 business days from the time your media is received at our lab. The actual turn-around time may vary due to severity of the damage, local regulations, parts backlogs, shipping delays, etc. If the recovery attempt is successful, you’ll receive your recovered data on an encrypted storage device. Otherwise, your damaged drive will be returned to you in the mail.

Products with Rescue Services

See what drives are covered

Rescue Data Recovery Services come with your purchase of any of the following Seagate drives.

External Drives

Ultra Touch
One Touch
Expansion
Backup Plus
Photo Drive

Game Drives

Game Drive for Xbox
FireCuda Gaming Dock
FireCuda Gaming SSD

Internal Drives

IronWolf
IronWolf Pro
SkyHawk
SkyHawk AI
FireCuda

How It Works

Know what to expect with Rescue Data Recovery Services.

Getting Started

Contact Seagate support with details about your claim.

Prepaid Shipping

After that, you’ll receive a prepaid shipping label via email.

To the Lab

Use the prepaid shipping label to send your damaged drive to the lab.

Status Updates

Follow the status of your case through email updates.

Recovery Attempt

Allow for up to 30 business days for attempted data recovery.

Successful Recovery

We’ll return your data on an encrypted storage device.

Unsuccessful Recovery

We'll destroy your drive in a secure and environmentally friendly manner or return it via mail upon request.

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Rescue Data Recovery Services

We’ve Got Your Back

Peace of mind for when the unthinkable happens.