Seagate Warranty Void Checklist

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VMI Criteria that will NOT be accepted:

1) Failure to meet packaging requirements

2) Remorse or unopened packaging

3) Non-Seagate / Non-Samsung drive returns

4) Tampered / Counterfeit drives, e.g. Fake Labels

5) Mismatch / Wrong PCBA (Photo - Non applicable)

6) Mismatch Top Cover SN vs Baseplate SN

7) Missing Top Cover Label, PCBA / Baseplate SN

8) Burnt / Missing Pins

9) Burnt proximity to power connector (1 ") / Missing PCBA Components

10) Severely Burnt PCBA

11) PCBA with Broken Connector

12) Screw Thread Worn Out

13) Missing Top Cover Screws

14) Samsung Warranty Seal

15) Recertified Laser Mark with Prime label

  • Disclaimer:This information is a general guideline only; the final decision will be made at Seagate's discretion based on the visual and mechanical inspection.

    1a) No ESD bag or Seashell, wrong packaging box

     
       1b) Too many drives and without drive protection

     
     
    2a) Unopened Boxes

     
       2b) Seals still intact

     
     
    3a) Non-Seagate / Non-Samsung drive returns

     
       3b) Non-Seagate / Non-Samsung drive returns

     
     
    4a) Tampered / Counterfeit drive

     
       4b) Duplicated serial numbers

     
     
    4c) The printing has disintegrated

     
       4d) Label with wrong information

     
     
    6) Mismatch Top Cover SN vs Baseplate SN

     
       7a) Missing Top Cover Label

     
     
    7b) Missing PCBA Label

     
       7c) Missing Baseplate SN Label

     
     
    8a) Burnt Pins

     
       8b) Missing Pins

     
     
    9a) Burnt component proximity
    to power connector (1 ")


     
       9b) Missing PCBA Components

     
     
    10) Severely Burned PCBA

     
       11) PCBA with Broken Connector

     
     
    12) Screw Thread Worn Out

     
       13) Missing Top Cover Screws

     
     
    14) SAMSUNG WARRANTY VOID IF SEAL IS TORN

     
       15) Recertified Drive with Prime Label

     

     

    VMI Criteria that will be accepted:

    No. Criteria Accept if
    1 Packaging Packaging is properly done in accordance to Seagate guidelines
    Reseller and Distributors MUST use ESD bag, Seashell and proper packaging
    For more proper Packing & Shipping Instructions, please visit here
    2 External Drives USB connector pushed inside the housing / casing
    Light and superficial scratches, minor dents
    3 PCBA Connector /Pins Cracked and portion is missing Bent pins
    4 PCBA Broken Component
    5 Baseplate Scratches (light scratches from normal mounting)
    Non-permanent markings – Marking can be removed with ESD safe gum eraser.
    6 Top Cover Markings on the Top Cover Label not affecting the Serial Number
    / Model / Part Number
    Marking on the metal cover than can be removed with ESD safe gum eraser
    Sticker can be easily removed from label
    Minor dent or ding
    Minor tear at the edges acceptable

     

    2a) USB Port pushed inward

     
       2b) Light and superficial scratches

     
     
    2c) External drive with slight dented corner

     
       2d) Slight opening

     
     
    3a) Cracked or broken portion on the
    corner of SATA connector


     
       3b) Cracked or broken portion of
    SATA connector


     
     
    3c) Sample of bent SATA pins
     
    4) Broken component

     
       5) Light Scratches

     
    6a) Light scratches that cannot be felt with finger

    Light scratches that cannot be felt with finger
       6b) Multiple light scratches

    Multiple light scratches
    6c) Slight Dents

    Dents
       6d) Slight Dents

    Slight Dents
    Example of non-permanent markings (photo)

    Note:Non-permanent markings can be erased by using a ESD safe gum eraser
October 2013
Version 2.07