Warranty Void Checklist

The information provided in this document applies to Seagate and LaCie product and to Samsung drives. To download this document, please use print option (Ctrl-P) and save as pdf.

Criteria that will be accepted

  1. Packaging
  2. External Drives
  3. PCBA Connector / Pins
  4. PCBA
  5. Baseplates
  6. Top Cover

Criteria that will not be accepted

  1. Failure to meet packaging requirements
  2. Remorse or unopened packaging
  3. Non-Seagate / Non-Samsung / Non LaCie drive returns
  4. Tampered / Counterfeit drives, e.g. Fake or modified labels
  5. Mismatch / Wrong PCBA
  6. Mismatch Top Cover SN vs Baseplate SN
  7. Missing Top Cover Label, PCBA / Baseplate SN
  8. Burnt / Missing Pins
  9. Burnt proximity to power connector (1 ") / Missing PCBA Components
  10. Severely Burnt PCBA
  11. PCBA with Broken Connector
  12. Screw Thread Worn Out
  13. Missing Top Cover Screws
  14. Samsung Warranty Seal moved, erased, altered, defaced, tampered, or otherwise rendered unintelligible
  15. Recertified Laser Mark with Prime label

   

     

NumberCriteriaCriteria that will BE accepted
1 Packaging
  • Packaging is properly done in accordance with Seagate guidelines
  • Reseller and Distributors MUST use ESD bag, Seashell and proper packaging
  • For more proper Packing & Shipping Instructions, please visit here
2 External Drives
  • USB connector pushed inside the housing / casing
    • USB Port pushed Inward
  • Light and superficial scratches, minor dents
    • Light and superficial scratches
    • External drive with slight dented corner.
    • Slight opening.
3 PCBA Connector /Pins
  • Cracked and portion is missing Bent pins
    • Cracked or broken portion on the corner of SATA connector.
    • Cracked or broken portion of SATA connector.
    • Sample of bent SATA pins.
4 PCBA
    • Broken Component

                 
5 Baseplate
    • Scratches (light scratches from normal mounting)

                 
    • Non-permanent markings – Marking can be removed with ESD safe gum eraser.

                
6 Top Cover
  • Markings on the Top Cover Label not affecting the Serial Number/ Model / Part Number
    • Light scratches that cannot be felt with finger
    •  Multiple light scratches
  • Marking on the metal cover than can be removed with ESD safe gum eraser

    Note: Non-permanent markings can be erased by using a ESD safe gum eraser

  • Sticker can be easily removed from label
  • Minor dent or ding
  • Slight Dents
  • Minor tear at the edges acceptable
NumberCriteriaCriteria that will NOT be accepted
1 Failure to meet packaging requirements
  • No ESD bag or Seashell, wrong packaging box
  • Too many drives and without drive protection
2 Remorse or unopened packaging
  • Unopened Boxes
  • Seals still intact
3 Non-Seagate / Non-Samsung / Non LaCie drive returns
  • Non-Seagate / Non-Samsung drive returns
  • Non-Seagate / Non-Samsung drive returns
4 Tampered / Counterfeit drives, e.g. Fake or
  • Tampered / Counterfeit drive
  • Duplicated serial numbers
  • The printing has disintegrated
  • Label with wrong information
5 Mismatch / Wrong PCBA
  • Photo - Non applicable
6 Mismatch Top Cover SN vs Baseplate SN
  • Mismatch Top Cover SN vs Baseplate SN
7 Missing Top Cover Label, PCBA / Baseplate SN
  • Missing Top Cover Label
  • Missing PCBA Label
  • Missing Baseplate SN Label
8 Burnt / Missing Pins
  • Burnt Pins
  • Missing Pins
9 Burnt proximity to power connector (1 ") / Missing PCBA Components
  • Burnt component proximity to power connector (1 ")
  • Missing PCBA Components
10 Severely Burnt PCBA
  • Severely Burned PCBA
11 PCBA with Broken Connector
  • PCBA with Broken Connector
12 Screw Thread Worn Out
  • Screw Thread Worn Out
13 Missing Top Cover Screws
  • Missing Top Cover Screws
14 Samsung Warranty Seal moved, erased, altered, defaced, tampered, or otherwise rendered unintelligible
  • Samsung Warranty Void if Seal is Torn
15 Recertified Laser Mark with Prime label
  • Recertified Drive with Prime Labels

 

Disclaimer: This information is a general guideline only; the final decision will be made at Seagate's discretion based on the visual and mechanical inspection.