Seagate Warranty Void Checklist

VMI Criteria that will NOT be accepted:

Failure to meet packaging requirements
Remorse or unopened packaging
Non-Seagate/Non-Maxtor/Non-Samsung drive returns
Tampered/Counterfeit drives, e.g. Fake Labels
Mismatch/Wrong PCBA
Mismatch top cover SN vs. base plate SN
Missing top cover label, PCBA / base plate SN

Disclaimer: This information is a general guideline only; the final decision will be made at Seagate's discretion based on the visual and mechanical inspection.

Example of improper packaging (photo)

No ESD bag or Seashell, wrong packaging box

Example of wrong packaging box (photo)

Too many drives and without drive protection

Example of rejected full box returns (photo)

Unopened boxes

Example of rejected unopened drive packaging(photo)

Seals still intact

Example of rejected missing PCBA serial nos. (photo)

Missing PCBA label

Example of rejected (photo)

REJECT: Mismatch SN between top cover and baseplate

Example of rejected fake label (photo)

The printing has disintegrated

Example of rejected fake label (photo)

Label with wrong information

VMI Criteria that will be accepted:

Criteria	Accept if
Packing	Packaging is properly done Reseller and Distributors MUST use ESD bag, Seashell and proper packaging.
External drives	USB connector pushed inside the housing/casing Light and superficial scratches, minor dents
PCBA Connector/Pins	Cracked and portion is missing Bent/Burnt/Missing pins
PCBA	Broken Component Missing Component. (non tampered) Burnt PCBA component
Base plate	Scratches (light scratches from normal mounting) Broken/dented Mounting screw holes stripped Non-permanent markings – Marking can be removed with gum eraser
Top cover	Markings on the top cover label not affecting the serial number/model/part number Sticker can be easily removed from label Minor dent or ding Minor tear at the edges acceptable Marking on the metal cover that can be removed with gum eraser