This article will discuss a few preliminaries before going into troubleshooting the 1-Disk and 2-Disk units.
The LED lighting panel on the front of the unit is the same on both 1-disk and 2-disk units. The table below will help you interpret the LED Status Lights.
| LED Status Lights | ||
| Left-side light | Central light | Right-side light |
| This is the power LED. | This is the hard disk activity light. | This is the status light. This is the focus of the troubleshooting sections below. |
| When the unit is powered on, this light is illuminated. | This light only illuminates when the hard disk is transferring data to and from the unit. | This light flashes an alternating white/red error code when a problem is detected. |
Rear Ethernet Status Lights:
The ethernet connector on the rear of the unit has 2 Status lights.
- The green 10/100 network activity indicator. It flashes constantly when the network and power cables are connected to the unit.
- The amber GigE light. It flashes at the same rate as the green light when the unit powers off.
Upon power-up, the green activity light will blink at the same rate as it blinks while in the powered-down state.
The amber GigE light will illuminate solid when a 10/100/1000 connection is established. If you are connected to a 10/100 network, the amber GigE light does not illuminate.
Operating system:
Each drive contains 2 copies of the operating system (boot partition) on separate partitions. This means that, if you have a 1-disk unit with a corrupted first partition, the unit will automatically boot from the second partition.
Please note that performing a manual install of the Central Axis system software will rewrite the boot partitions on the drives, without erasing any of the data.
| Operating System | |||
| Flashing LED light sequence | Error / meaning | 1-Disk Unit | 2-Disk Unit |
| 1 White / 1 Red | Failure to mirror shared data or folder | Click here | |
| 1 White / 2 Red | Hard disk S.M.A.R.T error | Click here | Click here |
| 1 White / 3 Red | Boot error: Booting from drive 1 | Click here | Click here |
| 1 White / 4 Red | Failure to mount shared folder partition | Click here | |
| 2 White / 2 Red | Hard disk S.M.A.R.T error drive 2 | Click here | |
| 2 White / 3 Red | Boot Error: Unable to boot from drive 2 | Click here | |
- Problem: When the Status indicator lights are normal and the unit cannot be seen on the network or detected by Maxtor Manager.
- Restart the unit.
- If it still is not detected by the Maxtor Manager, perform a factory reset. (Factory reset does not erase the data on the drive. It merely resets the network configuration and administration pages back to factory defaults.)
- Run a diagnostic test from administration pages
Did diagnostic return OK status? Yes: No problem found.
Did diagnostic return OK status? No: Backup your data if you can, and replace the defective drive. You may begin the replacement process at our Warranty Services Page.
- Problem: Status indicator flashes a 1 White / 2 Red sequence.
This indicates a S.M.A.R.T error.
One of the drives must be replaced. Back up your data and replace the defective drive. You may begin the replacement process at our Warranty Services Page.
- Problem: Status indicator flashes 1 White / 3 Red sequence.
This indicates a failure to boot from partition 1.
If the drive can still be accessed from the administration pages,- Go to the system update page.
- Perform a manual install of the Central Axis system software. This procedure re-writes the boot partitions on the drives, without erasing any of the data on the drives.
- Run a diagnostic test from administration pages.
Did diagnostic return OK status? Yes: No problem found.
Did the diagnostic return ok status? No: Back up your data if you can, and replace the defective drive. You may begin the replacement process at our Warranty Services Page.
- Problem: Status indicator flashes 1 White / 4 Red sequence.
This indicates a failure to mount a shared folder or partition.
If the drive can still be accessed from the administration pages,- Go to the system update page.
- Perform a manual install of the Central Axis system software.
- Run a diagnostic test from administration pages.
Did diagnostic return OK status? Yes: No problem found.
Did the diagnostic return ok status? No: Back up your data if you can, and replace the defective drive. You may begin the replacement process at our Warranty Services Page.
- Problem: When the Status indicator lights are normal and the unit cannot be seen on the network or detected by the Maxtor Manager.
- Restart the unit.
- If it still is not detected by the Maxtor Manager, perform a factory reset. (Factory reset does not erase the data on the drive. It merely resets the network configuration and administration pages back to factory defaults.)
- Run a diagnostic test from administration pages.
Did diagnostic return OK status? Yes: No problem found.
Did diagnostic return OK status? No: Back up your data if you can, and replace the defective drive. You may begin the replacement process at our Warranty Services Page.
- Problem: Status indicator flashes 1 White / 1 Red.
This indicates a failure to mirror shared data.- Re-sync the mirror from the administration pages.
- Run a diagnostic test from administration pages?
Did diagnostic return OK status? Yes: No problem found.
Did diagnostic return OK status? No: Back up your data if you can, and replace the defective drive. You may begin the replacement process at our Warranty Services Page.
- Problem: Status indicator flashes a 1 White / 2 Red, or 2 White / 2 Red sequence.
This indicates a S.M.A.R.T error. One of the drives must be replaced.
Backup your data if you can, and replace the defective drive. You may begin the replacement process at our Warranty Services Page.
- Problem: Status indicator flashes 1 White / 3 Red, or 2 White / 3 Red sequence.
This indicates an error booting from the drive.
If the drive can still be accessed from the administration pages,- Go to the system update page.
- Perform a manual install of the Central Axis system software. This procedure re-writes the boot partitions on the drives, without erasing any of the data on the drives.
- Run a diagnostic test from administration pages.
Did diagnostic return OK status? Yes: No problem found.
Did the diagnostic return OK status? NO: Backup your data if you can, and replace the defective drive. You may begin the replacement process at our Warranty Services Page.
