FAQ

• Browse our product catalog and select the items you want.
• Add items to your cart and review your selection.
• Proceed to checkout, enter your shipping and payment details, and complete the order.
• Seagate’s ecommerce authorized seller (who administers the shopping cart, checkout, payment processing and related functions) for the Seagate Store is Digital River. At the time of checkout, you will be presented with their online terms, which govern your relationship with Digital River in their role as Seagate’s ecommerce authorized seller for Seagate store.

We aim to process orders quickly but contact our customer support immediately if you need modifications.

After you place an order, you will be able to track the status of the order from the order details page. Here is a list of the different statuses you may see:

• Processing - your order is being processed for shipment.
• Pending - your order has been received.
• Complete - your order has been shipped.

This is expected. ESW is Seagate’s ecommerce authorized seller, so you will see one of these names on your credit card statement for any orders placed through the Seagate Store.

If you are having difficulty placing your order, you may be encountering one of the following issues:

• The item may no longer be in stock or available.
• You may be using a promo code or offer that is no longer available.
• Your credit or debit information may not match the billing address provided. If you still need help, please contact support.

We do not currently directly support orders from tax-exempt parties or organizations. Taxes will be calculated based on the shipping destination.

If you have tax-exempt status, you will need to contact your governing tax agency to request a refund. Please contact our support team if you need a copy of your order invoice for tax purposes.

We accept returns within 30 days of delivery for eligible items in their original condition. Refer to our Return Policy for more details.

We do offer product replacement for warranty issues through our Warranty & Replacements page beyond 30 days. For non-warranty related exchanges, please request a return for refund and place a new order.

We offer shipping only to the Eligible Counties* (identified below). Shipping availability may vary, so please validate available shipping options during checkout

We offer free (ground) shipping on all orders over:

• $100 USD (before taxes)
• $150 CAD (before taxes)

Expedited shipping and delivery times depend on your location and the shipping method you choose. You'll see options during checkout.

No. Orders need to be shipped to a physical address.

Once your order ships, you'll receive a tracking number via email. Use this to track your package's status.

Seagate uses third-party partners to handle the fulfilment and shipping of your order.

Seagate will cover the return shipping cost.

After we receive and inspect the returned item, refunds are processed within 7 business days to your original payment method.

You can contact us by using our chat function Monday-Friday, 8am-5pm Central Time. We're here to help!

Contact our customer support immediately with your order details and a description of the issue. We'll make it right.

Yes, all our products have warranties. Duration may vary. Check the product description for warranty details.

• If you place an order with your Seagate user account, you can login to your account and navigate to "Your Orders" in the menu to view your order history and access order details.
• If you placed an order with a guest account or created a Seagate user account after placing an order, you can look up your order on the order lookup page. You will need to provide the order number, billing address last name, and email address or zip code used to place the order.