Troubleshooting

Video problems with Internet Explorer

Video issues can occur with Internet Explorer if ActiveX is not installed or active.

1. Delete the folder NVSWebAll_2_2_0 at: C:\Users\Public\Documents
2. Launch Internet Explorer and log in to Seagate Surveillance Manager
3. Click the Live view / Playback button.
4. Follow the prompts to Install Active X.

Cannot log In to Seagate Surveillance Manager using the correct username and password

Antivirus software can interfere with Seagate Surveillance Manager. Confirm the antivirus software’s settings or turn it off.