Lyve Mobile Security  User Guide
Lyve Mobile Security 

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Accessing Devices with Lyve Portal Identity

The Lyve Portal Identity security option lets you unlock connected Lyve devices by entering a username and password in Lyve Client.

  An internet connection is required when signing in.

After you’ve signed in, Lyve Client is authorized to unlock and access assigned Lyve devices. Lyve Client remains authorized for up to 30 days of active use or 15 days of inactivity. Once the authorization period has elapsed, you must sign in again with your username and password to access connected devices.


 Important—Lyve Portal Identity must be enabled in the Lyve Client settings. See Settings.
 Important—If Lyve Client is used behind a proxy or firewall, ensure that the following domains are allow.

Sign in using Lyve Client

You created a username and password in Lyve Management Portal in one of two ways, depending on your role in the account:

Account creator—You set up an email address, username, and password when you initially created the account.

Other role—A user manager added your email address to an account, org, or project in Lyve Management Portal. An email was sent to you from Lyve Management Portal inviting you to set up your username and password.

  If you don’t have a username and password, see Users with no username/password below.
If you’re opening Lyve Client for the first time, click Get Started on the Welcome screen, and then click Sign in under Lyve Portal Identity:

If Lyve Client has been opened previously but no user is currently signed in, click on the user icon in the navigation bar:

 Alternatively, click Settings in the navigation bar and then click Sign in under Lyve Portal Identity.
If another user is currently signed in and you want to switch users, click on the user icon in the navigation bar and select Switch user:

Device locking

Lyve Client must be open and you must be signed in to access connected Lyve Mobile Arrays. A Lyve Mobile Array will lock when:

  • The computer running Lyve Client goes to sleep.
  • Lyve Mobile Array is ejected.
  • Lyve Mobile Array is disconnected from the computer or network.
  • Lyve Mobile Array is powered off.

Use Lyve Client to unlock Lyve Mobile Array again once the computer has been awakened or the device has been reconnected and powered on.

Forgotten username and/or password

If you can’t remember your username or password:

  1. Go to
  2. Click Sign In in the navigation bar:

  3. In the Sign In dialog, click on the link for a forgotten username or password:

  4. Follow the onscreen instructions for recovering your username or changing your password.

Users with no username and password

You need a username and password to unlock connected Lyve Mobile devices. The setup process lets you:

  • Create a username/password connected to your email address.
  • Establish 2-step verification for strong security.

You might not have a username and password for one of the following reasons:

Issue Resolution
A user manager in the account has not added you as a user. Contact a user manager in the account and request to be added as a user.
Your email invitation is expired. If the email invitation sent to you expired before you could register as a user, you can have Lyve Management Portal resend an invitation. See Resend an email invitation below.


Resend an email invitation

  1. Go to
  2. Click Sign In in the navigation bar:

  3. Click on the link for existing customers who do not have a username:

  4. Enter your email address and click Continue. After a few minutes, Lyve Management Portal will send you a new email invitation. Check your inbox for the message.

  5.  If you didn’t see the email in your inbox after a few minutes, check your spam folder. If you can’t find it there, click Resend Email in Lyve Client. If you need to contact support, use the Lyve Virtual Assistant icon to start a support session.
  6. Open the email and click on the Register Your Account button.
  7. Enter a username and password. Confirm the password, and then click Continue.

  8. Use an authenticator app such as Google Authenticator or Microsoft Authenticator to scan the QR code and receive a passcode. Enter your passcode and click the icon to continue.

     Alternatively, you can receive a passcode via SMS. Click the SMS option and enter your phone number to receive the 6-digit verification code. Note that carrier charges may apply. Enter the verification code sent to your phone and click the icon to continue.
  9. You’re asked to record a recovery code. A recovery code lets you log in to Lyve Management Portal from other devices. Copy the recovery code and keep it in a safe place. Once it’s recorded, check the confirmation box and click the icon to continue.

Refreshing authorizations

If the product end user’s project/device assignments have been changed by a product admin in Lyve Management Portal, they can refresh their authorizations in Lyve Client.

 An internet connection is required when refreshing authorizations.
  1. Open Lyve Client.
  2. Click on the Settings tab.
  3. Click Refresh authorizations.