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Safety Guidelines


Important info: Refer to Warranty before performing any hardware repairs or maintenance that is not described in this manual.


Safe handling

The Seagate NAS 2bay | 4bay must run with all of its parts and units in place. In order to comply with applicable safety, emission, and thermal requirements, the cover should not be removed and all drives and/or empty drive trays must be installed according to the instructions (see Setup).

Permanently unplug the unit if you think that it has become damaged in any way.

With the sole exception of "hot-swapping" compatible hard drives from protected volumes (see Hard Drive Maintenance), you must shut down and disconnect power from the NAS before maintenance or physical troubleshooting is performed on the device. Only qualified technical service personnel should be allowed to maintain the NAS.

Shut down and unplug the unit before moving it.



Power supply

The Seagate NAS must only be operated from a power supply input voltage range of 100 - 240 VAC, 50 to 60 Hz.

Make sure that the socket outlets are located near the equipment and are easily accessible.

The power supply on this unit is not serviceable or field replaceable. If Seagate technical support has determined that the power supply is faulty or has failed and the unit is under warranty, return the NAS to Seagate per the instructions provided by the Seagate technician.



A safe electrical ground connection must be provided to the power cord. Check the grounding of the enclosure before applying power.

Provide a suitable power source with electrical overload protection to meet the requirements laid down in the technical specification.

Never expose your device to rain, or use it near water, or in damp or wet conditions. Never place objects containing liquids on the enclosure, as they may spill into its openings. Doing so increases the risk of electrical shock, short-circuiting, fire, or personal injury.
Always unplug the device from the electrical outlet if there is a risk of lightning or if it will be unused for an extended period of time. Otherwise, there is an increased risk of electrical shock, short-circuiting, or fire.

DO NOT remove the chassis cover. Doing so will:

  • Void the product’s warranty
  • Expose hot surfaces (heat sinks)

The NAS must never be used as a shelf to support any other object.


NAS placement

Place your Seagate NAS on a surface that is capable of supporting its total weight, including all the hard drives and any accessories attached to the NAS's ports. The design of the surface area should incorporate stabilizing features suitable to prevent the NAS from tipping or being pushed over during installation or in normal use.

Do not add any load onto the Seagate NAS when it is placed onto the surface. Doing so can prevent proper airflow and affect operation.

The maximum ambient temperature during operation is 40°C.

The power connection must have a safe electrical distribution system and provide overcurrent protection. When addressing these concerns, consider the electrical power consumption rating shown on the product.

The electrical distribution system must provide a reliable ground for this unit.

The power supply unit has a ground leakage current of 3.5mA. The design of the electrical distribution system must take into consideration the total ground leakage current from all the power supplies in all the units.


Equipment handling precautions

Observe all conventional ESD precautions when handling the Seagate NAS and its hard drives.

Hard drives are fragile and must be handled with care during removal/replacement.


Data security

Any loss, corruption, or destruction of data while using a Seagate hard drive or a Seagate hard drive system is the sole responsibility of the user, and under no circumstances will Seagate be held liable for the recovery or restoration of this data. To help prevent the loss of your data, Seagate highly recommends that you keep TWO copies of your data: one copy on your NAS; and, a second copy on one of the following:

  • Direct-attached storage (DAS)
  • A second NAS
  • Cloud storage
  • Some form of removable storage or archival media


Important info: 1GB = 1,000,000,000 bytes. 1TB = 1,000,000,000,000 bytes. Once formatted, the actual available storage capacity varies depending upon the operating environment (typically 10-15% less).