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Seagate Personal Cloud User Manual
Seagate Personal Cloud User Manual

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Owner Administration

Your Personal Cloud has been configured with standard default settings. If you're the owner, you can modify settings such as the device name, time zone, and the services used.

Access your Personal Cloud

Access using a web browser (PC and Mac)

  1. Open a web browser and go to PersonalCloud.seagate.com.
  2. Log in with your email address and password.
  3. Your NAS OS devices are listed. Click on the Personal Could you would like to access.

Access using Windows or File Explorer (PC only)

  1. Open your File Explorer.
  2. In the left window pane, click on Networks.
  3. Under Networks, click PersonalCloud.
    Note: If you do not see the Personal Cloud listed under Networks, make sure your Wireless connection type is Private.
  4. Open the Public folder, and then double-click PersonalCloud.
  5. Enter your Personal Cloud username and password.

Access using the Finder (Mac only)

  1. Open a Finder window.
  2. Under Shared, click PersonalCloud.
  3. Click Connect As... .
  4. Select Registered User.
  5. Enter your Personal Cloud username and password.
    Note: Make sure you use the Personal Cloud username and password. Some Mac systems will autofill the field with your Mac username. Remove the default Mac username and enter your Personal Cloud username.
  6. Open the Public Folder and then double-click Personal Cloud.
  7. Enter your Personal Cloud username and password.

Open the Device Manager

  1. Click on the Apps icon, and then click on Device Manager.

LED Behavior

Your Personal Cloud LED is on the top of your device. When your device is starting up for the first time, the LED blinks white. After 8 – 10 minutes, your device is ready to access over your Wi-Fi network.

  Note: Your LED might continue to blink, as the hard disk drive is initiating the software.

If you reset your device, the LED begins blinking red, and then blinks white.

Personalize your Personal Cloud

You can personalize your device by changing its name, the language, time zone, and more.

  1. Open the Device Manager.
  2. Click Settings and make your changes.

    You can change settings that have an on and off button or display a pencil icon when you place the cursor over the setting. Click the pencil icon to make a change.
     Note: If you want to change the time zone, and you have enabled Synchronization, turn it off before changing the time zone and then turn it back on.

Changing Device Services

Your Personal Cloud is preconfigured with many services that allow you to stream to a TV, use iTunes, download and upload files to your computer, and manage remote access.

Start and stop a service

      1. Open the Device Manager.
      2. Click Show advanced settings, and then click Services.
      3. Move the cursor over the service until the Edit button appears on the right.
      4. Click Edit and select Start or Stop.

Re-index a media service

If media files appear to be missing from your media service, you can re-index the service to take an inventory of available multimedia files.

      1. Open the Device Manager.
      2. Click Show advanced settings, and then click Services.
      3. Move the cursor over a media service until the Edit button appears on the right.
      4. Click Edit and select Re-index.

Control remote access for all users

By default, anyone with a Seagate Access account on your Personal Cloud can access content on the storage drive while away from home. You can disable this ability for all accounts. If you want to disable this ability for a specific user, see Manage remote access for an existing user.

      1. Open the Device Manager.
      2. Click Show advanced settings, and then click Services.
      3. Move the cursor over Seagate Access until the Edit button appears on the right.
      4. Click Edit and select Enable remote access or Disable remote access.
        A green circle indicates that the service is enabled.

Conserve power usage

You can save energy by turning off hard drives. When you turn off the hard drive, it still remains active to receive network commands from other devices.

      1. Open the Device Manager.
      2. Click Show advanced settings, and then click Power.
      3. To turn the hard drive off after a specified interval, select a value from the pull-down menu.

Connect your device to an uninterruptible power source

Connecting your Personal Cloud to an uninterruptible power source (UPS) ensures a continuous power supply.

      1. Confirm that no one is accessing your Personal Cloud and power it off.
      2. Connect a supported UPS device to a USB port on your Personal Cloud.
         Note: If you plan to schedule frequent backups to and from an external device, you might want to connect the UPS to the USB 2.0 port on your device. The USB 3.0 port provides greater transfer speeds.
      3. Power on your Personal Cloud.
      4. Open the Device Manager.
      5. Click Show advanced settings, and then click Power.
      6. Set the battery threshold level.

If your Personal Cloud reaches the threshold, it will automatically enter stand-by mode.
The UPS's status is provided within UPS Management:
—The power cable is supplying power.
—The power cable is not supplying power.

  Important info: Seagate cannot guarantee that all UPS devices are compatible with your Personal Cloud UPS management.

Notifications

You can monitor device activities, such as when a user was added and when the drive synchronized.

      1. Open the Device Manager.
      2. Click Show advanced settings, and then click Notifications.
        You can filter notifications based on warning, errors, or show all notifications. You can also download the system log.

Storage usage

You can check how much storage is available on your Personal Cloud and format your drive.

      1. Open the Device Manager.
      2. Click Show advanced settings, and then click Network drive.
        The capacity of the drive displays.

You can also format your drive.

  Important info: Formatting your drive erases all data. Before formatting the drive, back up your data to another drive.

To reformat your drive, click the Format button.

Network Settings

Usually, you do not need to change your Personal Cloud network settings. If you are having issues with network connectivity, changing the settings might solve the problem.

  Note: Changing network settings requires some understanding of networking and your specific setup.

Change the IP configuration

By default, the IP configuration uses DHCP, a standard networking protocol that dynamically selects IP addresses for interfaces and services.
If you are having issues with network connectivity, you might want to use a fixed IP address.

      1. Open the Device Manager.
      2. Click Show advanced settings, and then click Network.
      3. On the Connections tab, click Edit.
      4. Click either the IPv4 or IPv6 tab.
         Note: Not all routers support IPv6. Go to test-ipv6.com to determine if IPv6 is supported by your router.
      5. (IPv4). Select Manual or Automatic (DHCP) from the pull-down menu, and then click Save.
      6. (IPv6). Select an option from the pull-down menu, and then click Save.

Configure a proxy server

A proxy server acts as an intermediary between computers and the Internet. It allows the computers on your network to make indirect network connections to other network services. Using a proxy server:

      • Hides the IP address of a computer so that you can surf anonymously
      • Bypasses security restrictions and filters to access blocked websites easily
         Note: Your router must have a proxy server to complete these steps.
      1. Open the Device Manager.
      2. Click Show advanced settings, and then click Network.
      3. On the Proxy tab, select Proxy server in the drop-down menu.
      4. Enter the proxy server address and the name and password if authentication is required.
      5. Click Apply.

Configure port forwarding

Port forwarding makes your Personal Cloud on your network accessible to other network attached storage devices on the Internet, even though your Personal Cloud is behind a router. Automatic port forwarding is enabled by default, and the port numbers are the same for your Personal Cloud and router ports.

If you need to change the router port number for services, confirm that the ports are available on your router. Additionally, you must confirm that your router is compatible with UPnP-IGD/NAT-PMP protocols. See your router's user manual for details.

    1. Open the Device Manager.
    2. Click Show advanced settings, and then click Network.
    3. On the Port Forwarding tab, move the cursor over the service until the Edit button appears on the right.
    4. Click Edit, and then click Enable.

Reset your Personal Cloud

You can reset your device. A reset is not data-destructive. Performing these steps resets the network settings and requires you to go through the initial setup process again. Your data is moved to a folder called Recovery in the Public share.

  Important info: The reset button is inside the casing on the back of your Personal Cloud.
    1. Power off your Personal Cloud using the power button on the back of the device.
    2. Insert a paper clip or slim object into the hole on the back of your Personal Cloud and press down the reset button. Do not release the reset button.
    3. Power on your Personal Cloud.
    4. Wait for a minimum of 20 seconds, and then release the reset button.
    5. The LED will blink red. Wait while the device resets to factory settings.

       Important info: Do not turn off the device while the LED is blinking red.
    6. Wait for the LED on the top of the device to show a steady, non-blinking white light.
    7. Set up your device.