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Seagate WSS NAS Administration Guide 
Seagate WSS NAS Administration Guide 

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Frequently asked questions

Review the questions below for common issues that may arise when using the WSS NAS.

Q. The operating system includes references to Windows Storage Server 2012 R2 Essentials and Windows Server 2012 R2. Which operating system do I have on my Seagate WSS NAS?
A. The Seagate NAS WSS runs on Windows Storage Server 2012 R2 Essentials.

Q. I cannot connect to my WSS NAS after I run the Server Essentials setup wizard. I enter the default username and password but they do not work.
A. Use the new domain administrator login and password you created in the Server Essentials setup wizard. In certain cases, a domain administrator may need to add context to the login. Example: the domain administrator name is domadmin and the domain name is MYDOMAIN. To log in, the administrator can try to use MYDOMAIN\domadmin as the domain administrator username.

Q. The Seagate Setup Assistant continues to appear on reboot even though I selected the box Do not show again. How do I disable the Setup Assistant?
A. The user account control can prevent you from disabling the Setup Assistant. Follow the steps below to disable it:

  1. Right click the Seagate Setup Assistant shortcut on the desktop and choose Run as administrator.
  2. Choose Yes in the User Account Control popup.
  3. Check the box Do not show again and close the Setup Assistant.

Q. Is there a way to improve the WSS NAS's performance?
A. Go to Control Panel > Power options and set the power plan to Maximum performances. Depending upon your network, the WSS NAS can see improved performance, especially when transferring large files.

Q. I just installed an update and the WSS NAS is taking a long time to restart. Is this normal behavior?
A. Boot time and Remote Desktop connections can run longer than normal following software updates. A flashing LED on disk 1 is a good indicator that the WSS NAS is implementing the updates. DO NOT TURN OFF the WSS NAS while it is updating the operating system.

Q.The boot times for the WSS NAS do not appear to be correct, especially when I run the WSS NAS Recovery. What could be causing this?
A. Ask your office’s network administrator if you are in a Preboot eXecution Environment (PXE). If so, the WSS NAS may be a PXE client with boot times managed by the PXE server.

Q. (WSS NAS 4-Bay and 6-Bay only) The LCD is slow to operate or does not work at all. What could be the problem?
A. The LCD can be slow if the WSS NAS is experiencing heavy demand, such as synchronization. It has no effect on system operation and will return to normal.

Q. How do I reset the Administrator password if it is lost?
A. See Recovering the Administrator password.

Q. I successfully connected a PC to the WSS NAS and set up automated backups. Why does the Dashboard > Devices list the PC as missing?
A. Connectivity can be lost if the PC’s network name is changed. If the PC’s name is different than the name used during connection, check Administration Tools > Active Directory Users and Computers. Click Computers and right click the PC in question. In the General tab, make certain that the PC’s network name is correct. If it continues to list the former name, update it here.

Q. I joined my WSS NAS to an existing company domain before trying the Windows Server Essentials configuration wizard. Why can’t I run the wizard when it is connected to an existing domain?
A. See the following knowledge base article on the Seagate support page: https://www.seagate.com/support/kb/seagate-wss-nas-setup-essentials-as-a-domain-member-006137en/

Q. I just inserted a new hard drive but it does not appear. How can I see it?
A. Go to Dashboard > Monitor > Internal Disks and choose Rescan Disks.

Q. I just inserted a new hard drive but it is listed as unrecognized. Is there a problem with the hard drive?
A. The disk may have an error or is not correctly understood by Windows. Go to Dashboard > Monitor > Internal Disks and choose Rescan Disks. If the problem persists, the hard drive may be faulty.

Q. Is there a limit to the number of users I can see in the Dashboard > Users tab?
A. The maximum number of users that the Dashboard can list is approximately 600. This limit can be reached when joining an existing domain with hundreds of users. If you expect to reach this limit, consider adding a select number of users to the group WseInvisibleToDashboard. This group can be found at Active Directory Users and Computers > Users.

Q. Groups from the company’s domain do not appear in Dashboard > Users > User Groups. Is this normal?
A. Yes, all groups created outside of the dashboard do not automatically appear in the dashboard. To view such groups, go to Active Directory Users and Computers > Users and add them to the group WseManagedGroups.

Q. PCs are set to back up data when the office is closed. Why am I seeing backup errors?
A. Confirm that the Wake on LAN (WOL) setting is enabled on the PCs.

Q. I ran the WSS NAS Recovery and now I do not see my existing storage pool. How do I get it back?
A. The storage pool must be imported.

  1. Go to Server Manager > File and Storage Services > Storage Pools.
  2. The storage pool should be listed with a warning. Right click the storage pool and select Set Read/Write Access.
  3. Choose your WSS NAS.
  4. Right click the virtual disk and choose Attach Virtual Disk. If you have multiple virtual disks, perform the same action on each one.
  5. In Disks, right click the disk and choose Online. If you have multiple disks, perform the same action on each one.
  6. To make certain that the storage pool automatically mounts, launch the Powershell and use the following command: Get-VirtualDisk | Where-Object {$_.IsManualAttach -eq $True} | Set-VirtualDisk -IsManualAttach $False

For more details, see the Microsoft Technet overview.

Q. I want to add .NET Framework 3.5 to my WSS NAS but appear to be having problems. What is the problem?
A. Adding .NET Framework 3.5 requires an active Internet connection. For details, see the following article

Q. The dashboard does not appear or it shows an error when launched. How can I see the Seagate WSS NAS Monitor?
A. Your WSS NAS has a standalone version of Monitor. Go to C:\Program Files\Seagate\XBig and double click XBig.Dashboard.StandAlone.exe.

Q. Can I add new language packs?
A. Yes. To select a new language, go to Control Panel > Clock, Language, and Region > Language > Change input methods > Add languages. Language packs are downloaded from Microsoft.

Q. Can I improve the WSS NAS's performance by removing language packs that I do not need? If so, how do I remove language packs?
A. Your WSS NAS is shipped with 10 language packs: Chinese Simplified, Chinese Traditional, Dutch, English, French, German, Italian, Korean, Portuguese Brazilian and Spanish. Removing one or more lanuage packs may improve the WSS NAS's performance when installing updates to the operating system. To select a language to remove, go to Control Panel > Clock, Language, and Region > Language > Change input methods. The language in use cannot be removed.

Removing lanugage packs can take several hours and affects the WSS NAS's performance.

Note: English cannot be removed since it is the default language for the WSS NAS.

Q. Can I use my WSS NAS to stream media?
A. Your WSS NAS can stream media to playback devices that support DLNA. To enable streaming for DLNA playback, install an Add-in for the Dashboard. For details and to download the Add-in, go to Windows Server Essentials Media Pack.

Seagate Support

Contact Seagate Support at www.seagate.com/support.