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Toolkit User Manual
Toolkit User Manual

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Seagate Secure

The Seagate Secure activity lets you manage security for Seagate and LaCie self-encrypting drives. Use Toolkit to enable security, create a password, and rest easy knowing your data is protected with AES 256-bit encryption technology.

Supported devicesProduct support pageUser manual
LaCie Rugged RAID Shuttle Product Documentation
LaCie Rugged Secure Product Documentation
LaCie Rugged SSD Product Documentation
Seagate Backup Plus Ultra Touch Product Documentation

Enable security with Toolkit

Toolkit is required to enable security for self-encrypting drives.

  1. Connect the device to your computer.
  2. Open Toolkit.
  3. On the Main Menu, click on the device.
  4. Click Enable.
macOS 10.13 or later

A driver needs to be installed. At the prompt, use the Finder to eject the drive, and then disconnect the cable from the computer. Toolkit will prompt you to enable a system extension. Click Next to navigate to your Security & Privacy System Preferences and enable the system extension signed by “Seagate Technologies LLC”.

  1. A notice appears informing you that you will create a password that you must remember or keep safe, as it can’t be recovered. Click the checkbox to acknowledge the notification, and then click Next.
  2. Enter the 8-character secure code (SID) listed on the insert that was included in your device packaging. Note that the secure code is case-sensitive, meaning that it distinguishes between upper-case and lower-case letters. Click Next.
 If you no longer have the insert, you can find the secure code (SID) on a sticker on the drive enclosure. Note for LaCie Rugged drives—the sticker is located under the protective bumper.
  1. Click Next.
 Incorrect code error? If you receive an Incorrect code error and can no longer enter the secure code (SID), safely eject the hard drive and then disconnect it from the computer. Locate the correct SID, reconnect the drive, and try again. This error could also occur if you enabled security for the device at some point in the past and the password you created is still active. Try entering the last password you created for the drive.
  1. Create a password that you will use to unlock the drive on any computer. In the upper field, enter a password that’s easy to remember but difficult to guess. Note that the password you create is case-sensitive, meaning that it distinguishes between upper-case and lower-case letters. Enter the same password in the lower field to confirm, and click Next.
 Keep your password in a safe place. Similar to mobile phones, your password cannot be recovered, not even by Seagate or LaCie.
  1. (optional) Create a password hint. In the event you forget your password, you can view your hint to help you remember it. Enter your password hint and click Next.
 Because personal details can limit data security, use a hint that only you understand. Note that your hint is stored on your computer—the hint does not travel with the drive.
  1. Click Done.

Unlock the drive

To access data on the drive, you must enter the password you created with the Toolkit app. You can enter your password using Toolkit. If Toolkit is not installed on the computer, you can run the appropriate Unlock Drive app for your operating system located on the drive.

Entering your password with Toolkit

Each time you connect your drive to a computer installed with Toolkit, you’ll be prompted to enter your password.

  1. At the prompt, enter the password you created when you enabled security.
 Remember, the password you created is case-sensitive, meaning that it distinguishes between upper-case and lower-case letters.
  1. Click Continue.

If the prompt doesn’t appear automatically when you connect the drive:

  1. Open Toolkit.
  2. On the Main Menu, click on the device.
  3. Click Unlock.
  4. Enter your password.
  5. Click Continue.

Entering your password with the Unlock Drive app

If you connect the device to a computer that does not have Toolkit installed, you can enter your password using the Unlock Drive app located on the drive.

  1. Using a file manager such as File Explorer or Finder, open the DriveLocked volume.
  2. Click on Unlock Drive for Windows or Unlock Drive for Mac.
macOS 10.13 or later

A driver needs to be installed. At the prompt, use the Finder to eject the drive, and then disconnect the cable from the computer. Toolkit will prompt you to enable a system extension. Click Next to navigate to your Security & Privacy System Preferences and enable the system extension signed by “Seagate Technologies LLC”.

  1. Enter the password you created for the drive.
 Remember, the password you created is case-sensitive, meaning that it distinguishes between upper-case and lower-case letters.
  1. Click OK.

Exceeding the maximum number of failed password attempts

If you reach the maximum number of consecutive failed password attempts, your drive will be temporarily disabled. Disconnect and reconnect your drive, and then retry with the correct password.

Lock the drive

The drive is locked automatically whenever it is ejected or disconnected from your computer. You must enter your password again when you reconnect the drive.

You can also manually lock the drive while it’s connected to a computer.

  1. Open Toolkit.
  2. On the Main Menu, click on the device.
  3. Click Lock.
  4. Enter your password and click Continue.
 Remember, the password you created is case-sensitive, meaning that it distinguishes between upper-case and lower-case letters.

Create or change a password hint

In the event you forget your password, you can view your hint to help you remember it. You can create or change a password hint even if you’ve already enabled security for your drive.

  1. Open Toolkit.
  2. On the Main Menu, click on the device.
  3. Click on the More icon () and select Password Hint.
  4. Enter your password hint.
  Because personal details can limit data security, use a hint that only you understand. Note that your hint is stored on your computer—the hint does not travel with the drive. If you do not want a hint, leave the field blank.
  1. Click Set Hint.

Change your password

Use Toolkit to change your password.

  1. Open Toolkit.
  2. On the Main Menu, click on the device.
  3. Click on the More icon () and select Change Password.
  4. A notice appears informing you that you will create a password that cannot be recovered. Click Next.
  5. In the upper field, enter your current password.
  6. Enter your new password in the middle field, and then enter the same new password in the lower field to confirm. Click Next.
  7. You’ve now secured the drive with a new password. Click Done.

Disable security

You can disable security so that a password is no longer needed to unlock the device. It will function as an unsecured drive with no password protection. You can always re-enable security again at a later date using the password you created.

  1. Open Toolkit.
  2. On the Main Menu, click on the device.
  3. Click on the More icon () and then click Disable.
  4. A notification appears informing you that you will disable security. Enter your password to confirm, and then click Continue.

Re-enable security

If you disabled security at some point, you can re-enable it using the password you created.

  1. Open Toolkit.
  2. On the Main Menu, click Enable.
  3. Enter the password you created when you first enabled security.
  Remember, the password you created is case-sensitive, meaning that it distinguishes between upper-case and lower-case letters.
  1. Click Continue.

Crypto-erase the drive

A crypto-erase securely deletes all data on the drive—it can never be recovered—while keeping your security settings in place. Your password remains the same.

  1. Open Toolkit.
  2. On the Main Menu, click on the device.
  3. Click on the More icon () and then click Crypto Erase.
  4. A notification appears informing you that you will erase all the data on the drive but maintain your security settings. Click Erase.
  5. A dialog box appears. Enter your password to confirm, and then click Continue.
If you are logged in to your computer as an admin user, confirm that you want to allow Toolkit to make this change. If you are logged in as a standard user, enter the system password for your computer to confirm the crypto-erase.
Your system prompts you to allow Toolkit to make this change. Enter the system password for your computer to confirm the crypto-erase.

Reset the drive to factory settings

A factory reset deletes all data on the drive and removes all security settings, including your password. The drive reverts to its original factory settings.

  1. Open Toolkit.
  2. On the Main Menu, click on the device.
  3. Click on the More icon () and then click Reset.
  4. A notification appears informing you that you will erase all the data on the drive and remove your security settings. Click Reset.
  5. You’re prompted to enter your PSID. This is the 32-character reset code listed on the insert that was included in your device packaging. Enter the 32-character PSID. (Toolkit will automatically change lower-case letters to upper-case.)
No longer have the insert with the PSID?
You can also find the PSID on a sticker on the hard drive.

On Rugged products, the sticker is located under the protective bumper encasing the hard drive.
  1. Click Continue.
If you are logged in to your computer as an admin user, confirm that you want to allow Toolkit to make this change. If you are logged in as a standard user, enter the system password for your computer to confirm the factory reset.
Your system prompts you to allow Toolkit to make this change. Enter the system password for your computer to confirm the factory reset.