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Review the list of troubleshooting topics below for answers to questions that might arise during the installation and operation of your Seagate product.
Additional technical assistance for Seagate products is available online at Seagate support.
A: Seagate frequently releases firmware updates to improve the functionality of products. The automatic update on the Settings page will alert you to update your device when new firmware is available. In order to search for and download the most recent firmware, the NAS OS device must have access to the Internet. Confirm that it has access to the Internet or, if necessary, add your proxy server to the NAS OS device's Network settings (see Network for further details).
If automatic update is not available or experiencing problems, the administrator can follow the steps below:
The update will run automatically.
Q: Is the NAS's power supply connected and is the status light on?
A: Make sure that the power supply is properly connected; that the system has been powered on; and that the outlet is powered on or has a sufficient supply of power.
Q: Is the status light on the front of the device flickering for an inordinate period of time?
A: See LED Behavior and Device Buttons for details.
Q: Did you follow the correct installation steps?
A: Review your NAS OS device's user manual and quick start guide.
Q: Are both ends of the Ethernet cable firmly connected?
Q: IP address problem?
A: By default the NAS OS device is configured to retrieve its IP address from a DHCP server. If a DHCP server manages your network and you cannot access your NAS, try checking your DHCP server's log. To find the IP address for your NAS, run Seagate Network Assistant (see Seagate Network Assistant). If no DHCP server is detected, the product will run APIPA to assign itself an IP address. Additionally, confirm that your computer is connected to the same network as the NAS OS device.
Q: How can I find the public IP address for advanced features such as offsite backups and remote FTP access?
A: You can find the public IP address at http://www.whatismyip.com/. You must use a computer connected to the same router as the NAS.
Q: Has the administrator created an account for the user?
A: In order for a user to access NAS OS, two conditions must be met:
Q: Is your password correct?
A: If you added an email address (see Users) and configured the SMTP server (see Notifications ), you can reset your password. To do this, click on the Can't access your account? link on the login page. Follow the instructions to complete the reset. User: If you cannot recover the password, contact the NAS OS device’s administrator. Administrator: If you cannot recover the password, contact the alternate NAS administrator. If you are the sole administrator for the NAS, you can revert the NAS to its factory settings (see NAS OS Rescue and Repair).
Q: Are you transferring multiple files simultaneously, using the download feature, or synchronizing the RAID?
A: Running all or some of the following operations at once can impact NAS performance: accessing shares; file transfers; downloads; synchronizing the RAID. Enabling the UPnP service can also slow performance due to media indexing. For information on services, see Services. To review CPU performance, go to Monitoring (see Monitoring).
Q: Are the media files stored on a public share? Is the multimedia service active?
A: UPnP AV devices can discover media files stored on public shares. Certain devices may have difficulty locating files on a private share or, you will be prompted for a password. Make certain that the multimedia service is enabled in NAS OS (see Media Server and Services ).
Q: Some files appear in my iTunes™ shared playlist, but some do not.
A: The iTunes Server Service supports certain file types. See the iTunes website for further details:http://www.apple.com/itunes/
Q: I've activated the NAS OS device's iTunes service in Services, but I don't see its machine name in iTunes.
A: In iTunes preferences, make certain that the box next to Shared Libraries is checked.
Q: Why aren't files stored on the NAS OS device appearing in iTunes?
A: iTunes Server Service will only access public folders. Therefore, put your music on public folders if you wish to play it using iTunes.
Q: Some files stored on the NAS OS device appear on my UPnP/DLNA compatible device, but others do not.
A: Each UPnP/DLNA media player has unique file type restrictions. See their respective websites and documentation for complete lists of compatible file types.
Q: Is the hard drive's file system supported by NAS OS?
A: NAS OS recognizes external hard drives with the following file systems: FAT32, NTFS, HFS+, EXT2, EXT3, EXT, and XFS. If your hard drive's file system is not listed here, reformat it and reconnect it to the NAS.
Q: Is the DAS formatted in FAT32 and is the file larger than 4GB?
A: Files larger than 4GB cannot be transferred to a FAT32 volume.
Q: Is the sound "soft clicking" or "hard clicking"?
Q: How long has the VGA monitor been connected to the NAS?
A: The VGA signal reverts to energy saving mode within a few minutes. If the monitor appears to be receiving a signal but no image is present, try to connect a USB keyboard to one of the NAS's USB ports. Tap on one of the keys to view the NAS's VGA signal.
The numbered list below provides general troubleshooting recommendations to resolve problems with AD.
The AD administrator can check the following:
The table below provides the maximum amount of elements allowed for specific features.
|Feature||4-bay Rackmount NAS||NAS 2bay | 4 bay||NAS Pro 2bay | 4 bay | 6bay||8-bay NAS Rackmount NAS|
|Volumes||4||2 | 4||2 | 4 | 6||8|