Cloud Import Service User Manual & Reference Guide
Cloud Import Service 

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Create a Cloud Import Project

 You must be a master account user or a sub user to create a project.
  1. Go to and sign in. Enter a verification code to continue to Lyve Management Portal.
  2. Click Projects in the navigation bar.
  3. Click Add Project.

  1. On the Service Plan page, select Lyve Mobile Data Transfer as a Service.
  2. Select Storage Service with Cloud Import.
  3. Review the associated rate plan selection for this service.
 A one-time import service charge is applied to each storage device in a project with a payment due at checkout.
  1. Check the box to acknowledge that you have read and understand our Cloud Import Service User Manual & Reference Guide. Click Continue.
  2. Add products to your subscription by clicking the Plus (+) icon or entering a quantity to the field below a product.

Click Continue.

  1. Select the RAID level for each Mobile Array in your project. RAID options are RAID 0 and RAID 5 (default).

 Configuration settings are only displayed for configurable devices.

Click Continue.

  1. Fill in project details:
  • Project name
  • Project start and end date
  • Contact information
  • Shipping information

Click Continue.

  1. Select an import destination from the table. If there are no previous import destinations listed, or you need to add a new one, see Adding a new import destination below.
 All devices within a project use the same import destination. If you want some devices to use another cloud or region, you'll need to create a separate project.

Ensure that the correct import destination in the table is selected and that the information is accurate. Click Continue.


Adding a new import destination

Click Add Import Destination and enter the following destination details:

  • Import destination name and (optionally) description.
  • Cloud destination and region.

Each import destination must have a unique name, along with a unique cloud and region combination. You will configure the bucket/container and credentials later.

Click Save Import Destination.

  1. Review your service plan, project details, shipping details, import destination, and devices. If you have a valid promo code, enter it in the order summary section.
  2. Submit your order or request a quote from Seagate.

To receive a quote, click on the link at the bottom of the page.

  1. Once you submit your cloud import project, you'll see a confirmation page. Click the Go to Plans button to start your plan configuration. (Note—It may take a minute for your project to appear on the Import Plans page.) If you click Back to Projects, you can complete your import plan configuration at a later time. An import plan will remain in draft status until the details are configured and submitted.


You’ll only see the confirmation screen above if you submit a project. If you request a quote or register a deal, you can configure your import plan after the quote/deal has been approved. There are two other ways to start configuring your import plan:

From the Import Plans page

  1. Go to and sign in. Enter a verification code to continue to Lyve Management Portal.
  2. Click Import Plans in the navigation bar.
  3. In the Import Plans table, locate the project that you would like to configure the plan for and click the Configure Plan button in the Actions column.

Note—If you requested a quote or submitted a deal, you will be able to configure the plan once your project is approved and active.

From the Project Details page

  1. Go to and sign in. Enter a verification code to continue to Lyve Management Portal.
  2. Click Projects in the navigation bar.
  3. Click on the cloud import project that you would like to configure a plan for.
  4. Click Configure Plan.

For details on configuring your import plan for your specific cloud destination, see the following: