Cloud Import Service User Manual & Reference Guide
Cloud Import Service 

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Send a Lyve Mobile Array to a Seagate Import Site

Send your Lyve Mobile Array for cloud import after you have completed the following:

  • Created a cloud import project in Lyve Management Portal
  • Configured the import plan with your cloud service credentials
  • Moved data to your Lyve Mobile Array

Sending a Lyve Mobile Array to a Seagate import site is a separate process from other types of hardware returns:

Returning a Lyve Mobile accessory— If you need to return an accessory, see How do I return a device? in the Lyve Management Portal User Manual.

Returning a Lyve Mobile Array for another reason—There may be situations in which you need to return a device for non-import reasons, for example, the device needs to be replaced. Contact your sales representative or customer success manager or, use the Lyve Virtual Assistant in Lyve Management Portal.

  1. Go to and sign in. Enter a verification code to continue to Lyve Management Portal.
  2. On the Lyve Services page, go to the Lyve Mobile with Cloud Import card. Click on the Manage Projects dropdown and select View Plans.
  3. From the Import Plans table, click on a project to expand the row and view the Mobile Arrays within that project.
  4. Find the Mobile Array you would like to send to a Seagate import site and click Send for Import. This will initiate a cloud validation process which may take several minutes.
 A cloud validation process is initiated. The process may take several minutes.
  1. Once the validation is complete, click Print Shipping Label to view and print your shipping label in a separate browser tab.

Issues preventing successful validation

The validation may fail if there were issues with the following:

Security credentials provided in the import plan—You are prompted to edit the credentials and revalidate the import plan. In the Actions column, click the Edit Credentials button for the applicable project.

Connecting to the cloud destination—In the Actions column, click the Troubleshoot button for the applicable project. Follow the onscreen instructions.