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Send your Lyve Mobile Array for cloud import after you have completed the following:
Sending a Lyve Mobile Array to a Seagate import site is a separate process from other types of hardware returns:
Returning a Lyve Mobile accessory— If you need to return an accessory, see How do I return a device? in the Lyve Management Portal User Manual.
Returning a Lyve Mobile Array for another reason—There may be situations in which you need to return a device for non-import reasons, for example, the device needs to be replaced. Contact your sales representative or customer success manager or, use the Lyve Virtual Assistant in Lyve Management Portal.
The validation may fail if there were issues with the following:
Security credentials provided in the import plan—You are prompted to edit the credentials and revalidate the import plan. In the Actions column, click the Edit Credentials button for the applicable project.
Connecting to the cloud destination—In the Actions column, click the Troubleshoot button for the applicable project. Follow the onscreen instructions.