Note: When this article refers to a Wireless Device it is referring to a Seagate Wireless Plus or a Seagate Wireless.
The Seagate Wireless Device will connect concurrently to your internet connection. By connecting concurrently, your mobile device or computer can still connect to the internet and access the data on the drive.
However, if you find the connection with the device fails, or if the device will only allow you to connect to one or the other, please proceed with the following troubleshooting steps:
- Open the Settings menu of the mobile device.
- Turn off the mobile device’s Wi-Fi.
- Wait 30 seconds.
- Turn the mobile device’s Wi-Fi on again.
- Try the connection again.
If the problem persists, please continue by enabling Multicast streams on your router.
To do so, check the user documentation and/or contact the manufacturer.
Search for how to enable multicast streams on your device manual (you should log in to your router’s settings through a browser, select advanced, then enable multicast streams).
Some routers include the option called "Enable Multicast Streams." This must be checked for the router to allow you to connect.
Note: On DLink-615 router model, this service comes disabled by default.